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EmailOpportunities for Improvement
The methodology section within this report identifies the various steps taken to gain stakeholder input. The feedback provided a better understanding of the needs of persons with disabilities and helped to identify areas of opportunity for improvements within Baycrest.
Feedback from various stakeholder groups identified high priority issues that were common across the groups.
Initially an Accessibility Working Group developed a "functional model" to gather input and, later, categorize the improvement opportunities. The functional approach traced a persons journey through Baycrest and identified stages of interaction. The functional model was applicable whether visiting, living, working, or The Accessibility Working Group also developed a "functional model" to categorize the improvement opportunities. The functional approach traces a person´s journey through Baycrest and identifies stages of interaction. The functional model may be applied whether you visit, live, work, or volunteering at Baycrest. The stage and type of interaction may vary depending on different users of our environment.
Functional Model
| Function | Need being addressed |
|---|---|
| Information Access | Can you find out what you want to know about Baycrest? |
| Wayfinding | Can you find out how to get to where you want to go? |
| Physical Access | Can you get there? |
| Communication Access | Can you communicate with Baycrest staff and Volunteers? |
| Accessing Services | Can you use essential services at Baycrest? |
| Safety | Can your safety be ensured? |
The Accessibility Working Group also developed criteria that were used to prioritize the identified initiatives and developed the Work Plan for 2003/2004.The criteria included:
- Was inititiative client related and addressing the needs of an aging population?
- Did it provide a significant benefit to a large proportion of people affected?
- How frequently was the barrier encountered during normal daily living?
- The number of disabilities that are affected by the accessibility problem
- Feasibility
- Level of Risk
- Affordability
Within the plan initiatives were categorized as corporate and/or administrative, addressing policy development, advocacy, education and/or research.
Our First Work Plan identified initiatives that were implemented throughout the year 2003 through September 2004. Initiatives undertaken in 2005 and 2006 are incorporated into the list of accomplishments delineated in previous sections of the report. Initiatives have been driven by stakeholder feedback and scope of budget at hand.