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Each resident at the Apotex Centre has a detailed health record which is kept securely on file by our staff. This document includes information received from you and your family, your pre-admission medical report, as well as any test results and clinical observations. The record also contains details about your medications, vital signs and treatments. Meetings held with the Care Team, the resident and family members are also documented.
Your consent (or the consent of your designated representative) is required when an authorized person outside the Care Team wishes to see information in your health record. Only then will it be forwarded to other health care providers by our Health Records Department at no cost to you. Copies requested by you for other reasons (e.g. legal proceedings like an insurance claim) are available for a fee.
Residents are entitled to see and read their health records at any time, and staff will assist in explaining any technical terms. Family members who wish to see a resident’s record can do so by obtaining written consent from their relative or the person’s legal representative (where he or she is no longer competent to give consent). Staff will explain the necessary procedures.