The Baycrest Hospital Handbook for Patients and Families About Baycrest HospitalAbout Complex Continuing CareThe Care TeamMedical Services and Your HealthYour FamilyLife at Baycrest HospitalYour Personal SecurityPrivate CompanionsFinancial ArrangementsSpecialized Clinics and ServicesThree Meals a Day and Much MoreStaying ConnectedGetting AroundShops and ServicesPrograms Just for YouOur Special EnvironmentWheelchair ServicesCommunicating Your Needs and InterestsYour Rights and ResponsibilitiesIndexDownload the Hospital Handbook (pdf format)

Zero Tolerance Abuse Policy

Everyone at Baycrest has the right to be free from all acts of violence that could threaten their physical or mental well-being, and they also have the right to expect that their possessions will be secure.

Our Policy states that we will investigate all allegations of abuse reported to us by clients, clients’ families and visitors, and staff and volunteers at Baycrest. This could involve alleged abuse of clients by other clients, by staff, family members, private companions or visitors. It could also involve abuse of staff and volunteers by clients, their families, private companions or visitors.

Our policy sets out detailed expectations, definitions of abuse, actions to be taken and possible consequences of abusive behaviour. For more information, please contact your nurse manager or the ombudsperson at 416-785-2500 extension 2919.

 

 

Your Rights and Responsibilities

• Patients’ Responsibilities
• Patients’ Rights
• Our Gift Giving Policy
• “Least Use” of Restraints
• Zero Tolerance Abuse Policy
• Patients’ Bill of Rights and Responsibilities