The Baycrest Hospital Handbook for Patients and Families About Baycrest HospitalAbout Complex Continuing CareThe Care TeamMedical Services and Your HealthYour FamilyLife at Baycrest HospitalYour Personal SecurityPrivate CompanionsFinancial ArrangementsSpecialized Clinics and ServicesThree Meals a Day and Much MoreStaying ConnectedGetting AroundShops and ServicesPrograms Just for YouOur Special EnvironmentWheelchair ServicesCommunicating Your Needs and InterestsYour Rights and ResponsibilitiesIndexDownload the Hospital Handbook (pdf format)

The Baycrest Hospital Handbook for Patients and Residents

Welcome to Baycrest

Now that you are a patient at Baycrest Hospital, we want to assure you and your family that our first commitment is to you and your well-being. All of us – our staff and volunteers – want to help make your stay as comfortable as possible. If you need something or have questions, please do not hesitate to ask a member of your Care Team.

This handbook has been developed to tell you about hospital life, about the many services and facilities available to you, about the many people who will be looking after your needs, and much more. If you have questions or concerns about anything in the following pages, please speak to your Registered Nurse or Social Worker.

Sincerely,

Dr. William E. Reichman
President and Chief Executive Officer

 

Client and Family-Centred Care and Service

Client and family centered care and service is an approach to the planning, delivery, and evaluation of health care that is grounded in mutually beneficial partnerships among health care providers, clients, and families. It defines the relationships between and among Baycrest clients, families, management, staff, and volunteers. It ensures that the client and family perspective is a lens through which decisions are made. This approach is guided by our core values:

C Compassion
A Advocacy
R Respect
E Excellence