Speak Your Mind

The Ombudsperson is always happy to hear good news too! If you are impressed with the care or service you or your loved one is receiving at Baycrest or have a suggestion please let us know about it. Our Speak Your Mind program encourages you to tell us your compliments, concerns and suggestions.

Who Is Eligible To Use This Process?

This process was developed as way to encourage people to submit their observations, express opinions, provide helpful suggestions, commendations and concerns. The process is open to anyone who comes to Baycrest including:

Staff
Visitors
Residents
Patients
Family Members

Speak Your Mind Boxes are set up throughout Baycrest for your convenience. You’ll find them:

In the Hospital:

Beside elevators
Finance elevators
Bathurst Street entrance
Khedive Street entrance

In the Apotex

West Entrance (ground floor)
Rear Elevator Lobby (ground floor)
Apotex 3
Apotex 7

In the Brain Health Complex

Main Entrance Lobby
2nd Floor, outside Ombuds Office room 278

In the Terraces

Main Floor Lobby (Social Work area)
Ground Floor (across Convenience Store)

Help us make Baycrest even better!

We value your comments and are committed to addressing each and every issue. Submissions are collected regularly and you can expect a personal response if you sign the form.

We encourage you to take a form, fill it out and place it in one of these convenient boxes. Let us know how we’re doing.