Ombudsperson General informationTerms of Reference Contact informationSpeak Your MindNews and Items of Interest

News and Items of Interest

General Interest

• Seven Guildelines For Handling Conflicts Constructively
  Ask yourself what it is you don’t know yet.  Keep in mind that you don’t know what story is foremost in other people’s minds.  Each individual has his or her own story about what is important and why. Insight into these different stories can make a great difference for how you and other people handle conflict. 
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• Administrative Fairness Checklist for Decision-Makers
  Checklist on Prior to Decision Being Made, While the Decision is Being Made, and After the Decision Has Been Made.
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• International Ombudsman Association-10A Code of Ethics
  The IOA is dedicated to excellence in the practice of Ombudsman work. The IOA Code of Ethics provides a common set of professional ethical principles to which members adhere in their organizational Ombudsman practice.
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• International Ombudsmen Association-10A Standards of Practice
  The IOA Standards of Practice are based upon and derived from the ethical principles stated in the IOA Code of Ethics.
  Each Ombudsman office should have an organizational Charter or Terms of Reference, approved by senior management, articulating the principles of the Ombudsman function in that organization and their consistency with the IOA Standards of Practice.
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