About Baycrest

• Strategic plan
  • Mission, Vision, and Values
• Annual reports
• Governance
  • Annual General Meeting minutes
  • Board members
  • Board committee structure
  • Board minutes
  • Executive team
  • Policy on open board meetings
• Quality and performance
  • Accessibility
  • Accountability agreements
  • Accreditation
  • Best Practice Spotlight Organization Initiative
  • Executive Performance Management Program
  • Fiscal accountability
  • Patient safety
  • Public Sector Salary Disclosure
  • Quality Improvement Plan
• Information and privacy
  • Accessing your health record
  • Directory of Records
  • Privacy code
  • Requesting information
• Executive Speakers Bureau
• History

Accreditation

Never satisfied with the status quo, Baycrest is continually focused on developing the next generation of best practices in senior care. That focus is reflected in the "accreditation with exemplary standing" Baycrest received from Accreditation Canada after the independent surveyor completed a top to bottom review of the organization in 2011.

This ranking places Baycrest in the top five per cent of more than 1,000 health-care organizations surveyed across the country. In particular, the accreditors gave us high marks for excellence in patient care and safety, and operations management.

Baycrest fulfilled all of the required organizational practices and met 99.6 per cent of 1,400 designated accreditation standards – a significant achievement, not only in the field of aging, but in the health-care system overall.

Three of Baycrest's innovative programs and services were singled out by Accreditation Canada as "leading" for the country and setting the bar for excellence in a specific health-care field, and contributing to the overall betterment of health care in Canada. These include:

1. Baycrest's unique caregiver services, which include a range of evidence-based programs that educate, counsel and connect family caregivers.
2. The innovative Acute Care Transition Unit (ACTU), which provides round-the-clock specialized care to seniors with sub-acute or chronic conditions, reducing emergency room and acute care hospital admissions and offering better access to treatment for seniors.
3. Baycrest's leading infectious disease practices on the ACT Unit which reduced the transmission of methicillin-resistant staphylococcus aureus infection (MRSA) by 89 per cent over the course of a six-month study on the unit. MRSA is a common, potentially serious infection often acquired in hospitals.

"Accreditation Canada applies rigour to its review process to ensure organizations are meeting the standards required by Canadians," said the surveyor's president and chief executive officer Wendy Nicklin. "The success with accreditation at Baycrest shows the remarkable commitment of the leadership and staff to ongoing quality improvement on behalf of the people it serves and the lives it touches."

Accreditation is a voluntary and independent process that health service organizations use to evaluate and improve the quality of care and services. It is an opportunity for Baycrest to be evaluated against national standards of excellence and to identify opportunities for improvement. The process is a continuous learning and improvement cycle that spans over a three-year period.

• What Is Accreditation?
• Summary Report 2011
• Leading Practices