Accountability agreements

Baycrest is committed to being open, transparent and accountable to you – our patients and clients, visitors and community. As part of that commitment, we are pleased to make available our:

Hospital Service Accountability Agreement (H-SAA)

Baycrest’s agreement with the Toronto Central Local Health Integration Network (LHIN) maintains current service levels and allows us to continue providing a broad range of high quality clinical programs and services to our community and beyond.


Long-Term Care Service Accountability Agreement (L-SAA)

The L-SAA outlines our responsibilities, sets activity and financial targets, lays out expectations for ongoing development and service delivery and provides benchmarks so that we can measure our performance year over year. The L-SAA focuses on accountability and performance in our long-term care home and is an integral component to the ongoing effort to improve health system performance and provide high-quality, resident-centred care.

L-SAA Compliance for Toronto Central LHIN


Multi-Sector Service Accountability Agreement (M-SAA)

This agreement enables Toronto Central LHIN to provide funding to Baycrest for the provision of services. It supports a collaborative relationship between the LHIN and our organization to improve the health of Ontarians through better access to high quality health services, to co-ordinate health care in local health systems and to manage the health system at the local level effectively and efficiently.

M-SAA for Toronto Central LHIN

M-SAA Compliance for Toronto Central LHIN

M-SAA for Central LHIN

M-SAA Compliance for Central LHIN


These documents outline our performance obligations and the resources in which we have pledged to deliver care.

If you have any questions about the agreements, please contact Cathy Cristello, Executive Assistant, Finance at 416-785-2500 Ext. 6795.