About Us

Our Team

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Marilyn Reed

Marilyn Reed is the Practice Advisor for Audiology at Baycrest, where she has worked since 1997. She graduated with a Master’s degree in Audiology from the University of Southampton in England in 1976. Since emigrating to Canada in the same year, she has worked in a variety of clinical settings, with a focus on geriatrics, rehabilitation and clinical research in the area of hearing and cognition. She is currently the principal investigator on a Canadian Centre for Aging and Brain Health Innovations SPARK grant examining the provision of a community-based hearing rehabilitation program for at-risk seniors.

Heather Finkelstein
Heather Finkelstein

Heather Finkelstein is a clinical audiologist who has worked in adult acute care hospitals and geriatric centres. She received her Master’s degree in Audiology from McGill University in 1981. She worked as an audiologist at St. Michaels Hospital in Toronto, after which she moved to The Wellesley Hospital in Toronto as Chief Audiologist. Since 1999 she has practiced at Baycrest Hearing Services. Her interests include finding ways to provide simplified instructions to elderly clients with cognitive issues to help them cope with their amplifying devices.


Akram Keymanesh
Akram Keymanesh

Akram Keymanesh has practiced as a clinical audiologist for 10 years. She obtained her Master’s degree in hearing science from Western University in 2011 and Doctor of Audiology from A.T. Still University in 2014. She joined Baycrest Health Sciences in 2010, where she has been working in both research and clinical settings. Her specialty is working with older adults with hearing loss and cognitive impairments.



Debbie Ostroff
Debbie Ostroff

Debbie Ostroff has 15 years of experience in the field of Audiology and has worked primarily in Hospital settings. She received her Master’s degree in Audiology from the University of Ottawa in 2002. She began her career working at The Children’s Hospital of Eastern Ontario in Ottawa before moving to Toronto in 2004, where she worked for North York General Hospital. She currently works at Baycrest Hearing Services, where she has been since 2007. Her main areas of interest are amplification (hearing aids and assistive devices) and aural rehabilitation for elderly clients with cognitive impairment. She has extensive experience in diagnostic audiology, hearing aid fitting procedures and clinical audiology training of students.

Why Choose Baycrest Hearing Services

  • Our highly qualified audiologists have Master’s degrees or Doctor of Audiology (AuD), are registered with the College of Audiologists and Speech Language Pathologists of Ontario, and specialize in the identification and management of hearing loss.
  • Our clients have a high rate of success with hearing aids and achieving their goals.
  • We work with all hearing aid manufacturers to offer you the best solution at the best price.
  • As a not-for-profit clinic, all proceeds from sales are invested back into the hearing services, research, and education programs we provide to our clients.
  • We offer support, counselling and follow-up care to help our clients successfully manage their hearing loss.
  • We are involved in clinical research investigating the relationship between hearing loss and dementia, and in the development of innovative service delivery models.

Client Stories

How my father rejoined the world!
Dad has been using a pocket hearing device for a couple of months, now. It has made such a significant difference to his quality of life. He had refused to wear his hearing aids for several years and retreated further and further into himself. Since he has been wearing the new device, he is smiling, has regained vocabulary and is back to joking around. He loves to make people laugh! It was quite a revelation to us when we realized that he hadn’t even been able to hear his own voice for many years before this so, he took great joy in singing to himself through the attached microphone. We are very thankful that by hearing better he has regained his own voice in life!”
Ami Trefler

 

“My new hearing aids have made a world of difference. I can now hear easily sounds that were once difficult for me. It’s been a great pleasure working with the people at Baycrest.”
Lynn Hasher, Senior Scientist at the Rotman Research Institute, Professor of Psychology and Marketing, University of Toronto, and former Chair, Department of Psychology, University of Toronto.

 

“Since getting hearing aids I am no longer isolated. Now I feel I’m part of the conversation around me.”
– Dr. B. Awerbuck, Baycrest Hearing Services client

 

“I didn’t know how much I was missing before I started using hearing aids. I can’t imagine ever being without them.”
Dr. Sheldon Liebesman, Baycrest Hearing Services client
April 27, 2017.

Dr. Noyek talks to Marilyn Reed, Audiologist, about how his wireless hearing aid technology helped him during a recent surgical procedure.

Marilyn: “Hi Dr. Noyek, it’s good to see you!”

Dr. Noyek: “Can you imagine what Baycrest Audiology has just done for me by way of service? I really appreciate how my hearing aids helped me during a recent surgical procedure. Now as you know I’ve been responsible for the growth and development of colleagues like you and others of the Baycrest Audiology clinic, going back to the late 1960’s. That’s a lot of history when we started with nothing. But I have gotten older and sometimes when we get older we get a little bit infirm and sometimes we have to be sure that the infirmity doesn’t get in the way of what we want to do. So, I’m still in here in the Baycrest clinic, every Wednesday morning when I am capable but I got into some hot water about six years ago. I became ill in a major way and this ultimately led to my needing to have some very urgent heart surgery. 16 days ago I had to have my aortic heart valve replaced with a procedure done through a blood vessel in the groin. It was quite an experience because that also necessitated having a pacemaker. But what was so overwhelmingly remarkable about this experience was that it had to be done under local anesthia because I have a couple of cancers that don’t allow me to have general anesthetic. And so they did this procedure with local anesthetic at the UHN and here I am sitting with Marilyn talking about my experience and how having the very best in hearing health care enabled my surgeons to give me instructions that enabled me to come through this procedure in the most amazing way.

Marilyn: “ So, how important, Dr. Noyek, is it for patients to be able to communicate with their doctors when they are going through procedures like this and in health care in general?

Dr. Noyek: “Its everything. If you don’t communicate well with your physicians, you’ve lost the whole point of the mission. Because the essence of hearing health is to restore the patient to good hearing but the family physician and others involved must know the patient has a hearing disability. Now not all hearing disabilities are created equal and some are characterized by a loss of discrimination, the ability to hear sound clearly and that can make it difficult not only for patients to talk to their physicians but to talk to their families who they are going to need to support them in these very intense times in their lives. So good communication is essential to everything we do in this world.”

Marilyn: “Absolutely, I completely agree. Can you be specific about how your devices helped you in this particular situation?”

Dr. Noyek speaking: “That’s a wonderful question. Now, I’m hard of hearing. I have hearing loss that comes with, hate to say it, getting older, but we all do, but with that I lost some of my ability to recognize sounds clearly. Now, I have a set of hearing aids that I have had now for a while. I’m very comfortable with them. But there is some new technology linked to these hearing aids that enables a speaker, in this case my surgeon, to speak into a microphone that transmits their voice directly into my hearing aids wirelessly by Bluetooth. So, if you go back to what I said in the beginning – can you imagine what a boon that is to someone who is hearing impaired and is getting some lifesaving instructions in a critical moment on a surgical pathway!”

Marilyn: “That’s a wonderful example of what modern wireless hearing aid technology can do. So, what advice would you give to our patients, Dr. Noyek?”

Dr. Noyek: “The first thing I would say is that you have to be positive. No matter what the nature of the problem, you have to got to stay positive. Now some of our patients our getting older, they’re losing some of their cognitive capacity. Having good hearing support can help to delay that process, and be very helpful to patients and their families. So my advice would be, don’t be afraid to seek out hearing help. Now, hearing aids are expensive, we know that, but they pay tremendous dividends in life capacity. When you can sit around the table with your family and enjoy a family conversation or enjoy the pleasure of grandchildren, it’s pretty hard to put a dollar sign on that. So, I would tell patients to think very carefully about this issue and if they really want to get the very best in hearing health care, its right here on their door step at Baycrest!

Marilyn: “Thanks Dr. Noyek, that means a lot coming from you!”
Dr. Noyek