Seniors Counselling and Referral Services

Many people find it difficult to navigate the health, long-term care and social service system. If you need information to help you make informed decisions for yourself or a loved one, Baycrest’s Seniors Counseling and Referral Service can help you get started.

These services are free of charge and include:

  • Information and Referral Services to older adults, their family members, community members and other service providers.
  • Counseling and support for older adults and their families, helping them cope with the stresses of aging, illness or disability.
  • Navigation and Access support. Social workers will help clients and their families identify their service and support needs, develop an effective service plan and provide on-going follow-up.
  • Caregiver Support and Education groups. Social workers offer information, consultation, counseling and education supports.


Brochure: Counselling and Referral

For more information or to make an appointment: call 416-785-2500, ext. 2223 or email

Monday to Friday, between 9 a.m. and 5 p.m.

The office is located on the main floor of Baycrest Hospital (near the elevators).

Fee: Free

Claims Con

This program is funded, in part, by the United Way of Greater Toronto.