Family & visitors

Let us know how we’re doing

mother and daugherBaycrest is committed to delivering the highest level of care possible to our clients. Achieving excellence in patient safety, client satisfaction and improving quality of life for our clients is one of our strategic goals, so your feedback is very important to us.

Baycrest clients and residents in the Apotex, Complex Continuing Care and Terraces, as well as their families, are invited to share their feedback with us during our satisfaction survey period, which begins in late November and runs until late December. An external research corporation, NRC Picker, has been contracted to conduct these surveys on Baycrest’s behalf. Please expect to receive a face-to-face or hard copy request to share your feedback and make a difference in care at Baycrest.

Responses are strictly confidential – no individual will be identified – and participation is voluntary.

If you have any questions or comments about the survey, please speak with your clinical manager or unit director. Thank you for your participation and for helping to make Baycrest a better place for all.