Hospital Bill of Rights and Responsibilities

 

As a Staff Member at Baycrest, I will…

Everyone has the Right to…

As a Patient or Representative, I will…

  • Be courteous, respectful and considerate of patients, visitors, and members of the care team
  • Listen to and respond to patients’ concerns and opinions, positive or negative, in a caring and timely manner
  • Show respect for patients’ values, preferences, and needs

Be treated with Dignity, Respect, Kindness and Consideration

  • Be courteous, respectful, and considerate of other patients, visitors and members of the care team
  • Freely speak about concerns and opinions in a respectful way
  • Consider that other patients may need help more urgently than me
  • Use a calm tone and manner at all times
  • Respect the right of everyone to be in an abuse-free environment
  • Report instances of abuse

Be Free from Abuse or Discrimination

  • Use a calm tone and manner at all times
  • Respect the right of everyone to be in an abuse-free environment
  • Report instances of abuse
  • Respect the property of patients and others, and of Baycrest
  • Report unsafe or potentially unsafe conditions
  • Teach patients about their role in safety

A Safe Environment

  • Protect my valuables
  • Respect the property of Baycrest and of others
  • Report unsafe or potentially unsafe conditions
  • Provide high quality service and care
  • Inform patients of the names and roles of health care team members
  • Provide information and education to patients about their health care status, changes, treatment, and options
  • Involve patients in decisions about their care and treatment
  • Answer patients’ questions in a timely way that is easy to understand

Be Part of the Care Team

  • Choose to have family, a friend or other representative involved in my care
  • Give complete and correct information to the health care team
  • Ask questions about my condition, care, treatment, and proposed treatment
  • Make choices about my care and treatment
  • Let staff know if I do not understand information given to me
  • Protect the privacy and confidentiality of patients
  • Report breaches of privacy

Privacy and Confidentiality

  • Respect the privacy and confidentiality of others
  • Report breaches of privacy