Communication between clients, families and staff

Will Baycrest communicate changes in your or your relative’s health status?

Upon admission, clients and families are asked about the extent of communication they want to receive regarding their own or loved one’s health. This information is recorded in the clients’ health record. Baycrest staff will communicate significant changes in condition or injury directly to the individual or family members. Other issues such as outbreaks or changes in the program or unit which affects clients and family members are also communicated by unit staff and other communication tools like the family and visitors section of our website. 

Clients and families are invited to attend regular meetings with care teams, and are encouraged to speak with staff regarding immediate issues. If these issues cannot be resolved, clients and families may call the unit/program director or clinical manager.