Wandering clients

What should you do if you see a client who appears lost?

Try to find a Baycrest staff member. Call the communications centre at ext. 2130 or ask someone else to call while you stay with the person until a staff member arrives. Try to get his or her name and a description of the person, his or her location, and where he or she plans to go. Establish eye contact, speak softly and ask “can I help you” or “may I walk with you?”

To ensure their safety, clients who may wander are required to wear a wristband with an electronic device, which sounds off an alarm if they leave a secured unit or Baycrest. If you see a client who has set of the alarm, please report this to any Baycrest staff member.