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COVID-19 Information

Baycrest is committed to communicating with you about COVID-19. The health and safety of residents, families, visitors, private companions, staff and volunteers is of paramount priority. This page contains the most up-to-date information from Baycrest.
 
To date, the number of COVID-19 confirmed cases identified at Baycrest are posted here.
 
To book your COVID-19 vaccination or for more information, please visit the Government of Ontario's vaccination site here or call 1-833-943-3900.

 

Please provide your email address to receive updates on COVID-19:


Measures in Place

Visitor Restrictions for Residents and Patients

COVID-19

 

Latest Update:

Updated: September 10, 2021

COVID-19 testing update for registered caregivers and private companions

As the pandemic continues to evolve and we enter an uncertain fall, it is imperative that we do everything we can to keep everyone on our campus safe. In this vein, last week we informed you of Baycrest’s new mandatory vaccination policy for our staff, physicians, contractors and learners.
 
Currently, private companions and registered caregivers are not mandated to be vaccinated. However, we strongly recommend that all who come on campus be fully vaccinated against COVID-19. In an effort to ensure the safety of all those at Baycrest, effective September 13, private companions and registered caregivers who are not fully vaccinated will need to complete daily COVID-19 testing before the start of every visit to Baycrest. This is in line with guidance from the Ministry of Long-Term Care, which requires increased testing for private companions and registered caregivers who are not fully vaccinated.
 
If you have any questions or concerns, our Client Relations and Experience Office is available to you from 8 a.m. to 4 p.m. from Monday to Friday at any of the following extensions: 6843 or 2919 or 2685. You can also contact covidquestions@baycrest.org. You can expect a response within 48 hours.


Current Status Latest Update: September 20, 2021


Measures in Place

Baycrest's new mandatory COVID-19 vaccination policy

As Baycrest is home to some of the most vulnerable members of our community, it is imperative that we do everything we can to safeguard them and everyone on our campus as the pandemic continues to evolve and present a threat. Research consistently demonstrates that vaccination is the primary tool in our defense against COVID-19, including the highly transmissible Delta variant.
 
In line with guidance from the Ministry of Health and Ministry of Long-Term Care, and in lockstep with our healthcare system partners, we are writing to announce that the Baycrest Board has approved the recommendation of the Executive Team to implement a mandatory COVID-19 vaccination policy.  In addition, the Medical Chiefs at Baycrest fully support this policy.
 
Effective immediately, all staff, physicians, volunteers, learners and regular contractors are required to be fully vaccinated against COVID-19, with the exception of those who have an approved medical exemption or human rights accommodation. All new hires must provide proof of vaccination before starting at Baycrest. We will follow a two-month implementation period to allow those who have not already done so to complete their vaccination. During this period, those who are not fully vaccinated will be required to complete rapid antigen testing prior to the start of every shift.
 
Since the beginning of the pandemic, Baycrest has been on the leading edge of infection prevention and control (IPAC) measures. We participated in the Ministry of Long-Term Care’s vaccination pilot program starting in December 2020, and since then we have done everything we can to support our staff in getting vaccinated as conveniently as possible, including our prior COVID-19 vaccination policy and testing requirements for unvaccinated individuals.  

Our new mandatory COVID-19 vaccination policy is in line with our strategy of implementing the best evidence-based practices and doing everything we can to keep everyone at Baycrest safe.
Thank you for your support. If you have any questions, our Client Relations and Experience Office is available to you from 8 a.m. to 4 p.m. from Monday to Friday at any of the following extensions: 6843 or 2919 or 2685. You can also contact covidquestions@baycrest.org. You can expect a response within 48 hours.

Additional Info
We are taking every possible precaution for everyone’s safety as we continue to respond to the pandemic. Baycrest’s preparation activities to keep our campus safe are well underway and include:

  • Reinforcing all our infection prevention and control measures
  • Increased contact tracing capacity and process refinement
  • Scenario and staffing level planning
  • Providing standardized infection prevention and control training for caregivers
  • Enhanced registration systems at screening to help manage essential visitors and caregivers on campus
  • Ensuring we are well stocked with all the necessary PPE for our staff, clients, caregivers and essential visitors
  • Participating in Toronto Region infection prevention and control support networks


We anticipate that government announcements and associated directives will continue to evolve as the status of the pandemic changes. Our procedures and policies will continue to respond accordingly.

Please continue to check our website for the latest information or subscribe here to receive updates.
 

Fall Holiday Plans 2021
 
As the fall holiday season approaches, we want to share our plan for Rosh Hashanah, Yom Kippur, Sukkot, Shemini Atzeret and Simchat Torah, in light of the precautionary measures we are taking during the COVID-19 pandemic. At Baycrest, we are doing everything we can to ensure that our patients and residents experience a warm, home-like setting filled with the observance of familiar traditions.
 
As our planning process for the fall remains fluid, we ask that you please refer to Baycrest’s visitation policy when planning a holiday visit. For the High Holidays, Baycrest will host Holy Day services on a virtual platform. Pre-recorded services will be accessible to our community, as well as educational sessions on the significance of the holidays.
 
For the fall holidays, Baycrest has partnered with community synagogues and partners to offer live-stream services, utilize resources for the construction of three sukkahs, and more, in order to safeguard our seniors, while maximizing spiritual and cultural celebrations and observances. Baycrest would like to extend its utmost appreciation to the Beth Tzedec Congregation and Beit Rayim Synagogue for providing access to their synagogues’ live-streamed services.
 
A schedule of services has been provided to clients and their families.
 
Please note that the use of electronics on Holy Days is traditionally prohibited, but an exception has been made by rabbinic leaders across the globe, due to the unprecedented COVID-19 pandemic. Families may consult with Rabbi Haber and Rabbi Law regarding the precise application of this exception to avoid inadvertent violations of Jewish Law (halakhah). Please note, this is not a change in general policy concerning the observance of Shabbat or Holy Days (Yom Tov) at Baycrest. 
 
As a faith-based organization guided by the principles of Judaism, we know the importance of celebrating and coming together in moments of hardship. Celebrating the High Holy and Festive Days are of the utmost importance for our community. We want to thank you for your cooperation as we continue to implement important measures to support the health and safety of our patients and residents. As we continue to receive guidance from our health partners and the Ministry, we will update our plan and provide continued communication.  
 
If you have any immediate questions, please speak to a member of your or your loved one’s care team. We thank you for your ongoing support and dedication.

 

Active Screening

  • Active screening is in place at the Bathurst Street entrance (Door # 3), Apotex Entrance (Door # 7) and the south entrance of The Terraces. All other entrances are closed.
  • All individuals entering Baycrest and the Terraces are screened. Everyone is asked:
    • To provide their name and contact phone number.
    • Who they are visiting.
    • If they are feeling ill or experiencing any influenza-like symptoms.
    • If they have travelled outside of Canada in the last 14 days or had close contact with anyone who has travelled outside of Canada in the past 14 days.
    • If they have had close contact with someone who has a confirmed or probable case of COVID-19.
    • If they have had close contact with someone with an acute respiratory illness who has travelled outside of Canada in the last 14 days.
    • If they have received a COVID-19 app alert exposure notification on their phone in the last 14 days.
    • If anyone in their household is experiencing any new COVID-19 symptoms and/or waiting for a test result after experiencing symptoms.
  • In case of failed screening, the visitor will be asked to reschedule their visit after 14 days and, if they have symptoms, to contact their healthcare provider. 

If you have ANY of the following new or worsening symptoms or signs, it is imperative that you stay home:
    • Fever
    • Cough or barking cough
    • Shortness of breath
    • Sore throat
    • Runny or stuffy/congested nose
    • Sneezing or nasal congestion (in the absence of underlying reasons for symptoms such as seasonal allergies and post nasal drip)
    • Pink eye
    • Hoarse voice
    • Difficulty swallowing
    • Decreased or loss of smell or taste
    • Nausea/vomiting
    • Diarrhea
    • Abdominal pain
    • Muscle aches/ joint pain
    • Extreme tiredness
    • Chills
    • Headache
    • Falling down often

    Anyone on the Baycrest campus with these symptoms will be asked to leave immediately.

    If you are worried that you may have been exposed to COVID-19 please call the Toronto Public Health hotline at 416-338-7600. Information is available in multiple languages.

Universal Masking

All staff and visitors are required to wear a Baycrest-issued mask at all times when in common areas of Baycrest, except when eating and drinking, which should only take place in designated spaces. If a patient or resident is able to tolerate and cooperate with wearing a mask, they will be asked to do so in certain scenarios.


Universal Eye Protection

Eye protection must be worn at all times by general and essential visitors when visiting in client areas. Caregivers and private companions must wear eye protection when within 2 metres or 6 feet of any person who is not wearing a mask. Personal eye protection is available at the nursing station on each floor.


Physical Distancing

  • Everyone at Baycrest must maintain appropriate physical distancing (2 metres) between themselves and others whenever possible. Visitors who are not providing essential care are required to follow this rule at all times.
  • Tables and chairs in our eating areas have been carefully spaced to ensure physical distancing and should not be moved.

Residents and Patients

Appeals

Baycrest has an appeal process in place for visitation. If an agreement is not reached between the client, family/friend and clinical/management team on issues related to visitation, the client and/or family/friend has the right to request an appeal.

Appeals will proceed in a timely manner; the decision and rationale will be communicated to the person requesting the appeal. Appeals will be received and reviewed during the weekdays, Monday through Thursday and may require up to 72 hours to review.

To request an appeal please use the following submission form. For further information and questions please contact the Client Relations & Experience Office at extensions 2919/6843/2685 or clientrelations@baycrest.org. Please note that all appeal decisions are subject to review by Baycrest and can be potentially reversed should the COVID-19 situation in the organization or the community change.

Baycrest Hospital Visitation Policy

Safety Requirements for All Hospital Visitors
Important safety requirements are in place for visits to protect the safety of our patients. Failure to follow our safety measures will result in the visit being discontinued.

  • Do not come to Baycrest if you are feeling unwell in any way.
  • All visitors must successfully complete screening upon arrival.
  • General visitors younger than 14 years of age must be accompanied by an adult and must follow all safety measures.
    • Children under 2 years of age do not count toward the maximum number of visitors and are not required to wear a mask.
  • Visitors must adhere to our infection prevention and control (IPAC) protocols, including masking, hand hygiene, eye protection and physical distancing (2 metres), regardless of immunization status.
    • Visitors must wear a Baycrest-issued mask at all times when on campus.
      • Visitors who cannot tolerate wearing a mask will not be allowed to participate in the visit.
      • Patients who cannot tolerate wearing a mask will still be allowed to participate in the visit.
    • Visitors must wear eye protection when visiting with patients, and also when close to any other unmasked individual.
  • Visitors are not permitted to eat or drink in the patient care areas. Visitors may eat and drink in designated areas, provided that they maintain a distance of at least 2 metres or 6 feet from others.
  • Pets are not permitted, but service animals are allowed.
 
Prior to heading to Baycrest for their visit with their loved one, visitors (excluding 6W) are asked to ensure they are aware of their isolation status. Patients who are on isolation cannot have access to visitors.
All indoor visitors are permitted in-and-out privileges. This means that a visitor may leave the building and return to continue their visit later that day, provided that they are still within visiting hours.

Indoor Visits
Patients who are eligible for visitation are permitted a total of two visitors indoors per day. Visitors must visit one at a time to ensure physical distancing is maintained.
  • Visiting hours are from to 10:30 a.m. to 8 p.m., seven days a week.
  • Our hours when indoor visits are allowed can be found here.
  • Indoor visits do not need to be scheduled ahead of time. As a patient can only have two visitors indoors per day, please coordinate visits with your loved one’s friends and family to ensure your access to the Hospital.
 Exceptions:
  • For patients who are approved to have essential visitors, access to visitors continues 24 hours per day. Two people may visit at the same time and may switch out with two other visitors during the day.
    • Patients are approved to have essential visitors when they are classified by the medical team as being very ill or dying.
  • For patients on Unit 4 West, visits must be scheduled with the care team and are planned on a case-by-case basis.
Outdoor Visits
At this time, patients have access to a maximum of five visitors at a time during outdoor visits. Please note that this includes paid private companions.

Our outdoor visit schedule can be found hereAll outdoor visits must be scheduled at least 24 hours in advance by contacting the scheduling office (available from 9 a.m. - 3 p.m. Monday-Friday, excluding holidays) at 416-785-2500 ext. 2020 or evisit@baycrest.org. Please have the patient’s room number ready and ensure that the patient’s name is spelled correctly when booking your visit.

If you are unable to attend the visit on the scheduled day, please call 416-785-2500 ext. 2020.
                              
Outdoor visits may be cancelled due to inclement weather (e.g. rain, heat alerts) or in the event of a COVID-19 outbreak. It is important that you provide your contact information at the time of booking so we can reach you if there are any last-minute cancellations.

Essential Visitors
For patients who are approved to have essential visitors, access to visitors continues 24 hours per day. Two people may visit at the same time, and may switch out with two other visitors during the day.


Registration of Private Companions for Hospital Patients

  • Hospital Visitation Policy for Private Companions
    In alignment with provincial and regional directives and guidelines, the following visitation policy is in place for private companions at Baycrest Hospital:

    • All hospital private companions must be registered (information on how to register is below).
    • Each private companion can visit and provide support for one patient only.
    • There are requirements for all hospital private companions (refer to “Procedures” section below).

    How to register:
    Please note, all private companions must be registered through the Hospital private companion registry. Please submit a maximum of two private companions’ names to HospitalCompanions@baycrest.org with the following information:
    • Patient Name, Unit, Room Number
    • Employer name, Telephone, Email and Address
    • Private companions selected (max 2), Telephone, Email and Address
    Once approved, private companions will be sent the requirements in order to obtain their new Baycrest issued ID. This ID must be worn at all times on campus, if the private companion fails to bring their ID, they will be denied entry on campus. 

    Procedure:
    • One person can be with a patient at a given time. The exception is if the patient qualifies for essential visitors at the end of life, there may be two visitors with the patient at the same time.
    • The Rapid Antigen Testing clinic is located in Loftus Hall and is open from 7 a.m. to 7 p.m. daily.
      • Please note that the Rapid Antigen Testing clinic is only for those who do not have any COVID-19 symptoms. If you are feeling unwell in any way, do not come to Baycrest. 
    • Private companions must participate in an online infection prevention and control (IPAC) training module, and follow all safety measures in place. Private companions will be sent more information about this directly.
    • During screening at the entrance, hospital private companions should verbally declare or attest that, in the last 14 days, they have not visited another hospital or residential care home in an outbreak or a patient or resident who is self-isolating or symptomatic.

Leaves of Absence for Hospital Patients

 
Baycrest Hospital patients are now permitted leaves of absence from the hospital, provided that this is medically appropriate for them and operationally approved. For patients requiring hospital care, please note that leaves of absence involving an overnight stay are not encouraged except in specific circumstances. The patient, the patient’s power of attorney or the patient’s substitute decision maker can speak with a member of the care team for further information about a leave of absence request. All leaves must be approved by the patient’s care team.
 
 
Please note the following safety requirements in place:

    • If tolerated, the patient should wear a mask when leaving their room, when applicable according to public health guidelines and when unable to physically distance from others at Baycrest.
    • Screening will be completed upon the patient’s return to Baycrest.
    • For leaves of absence that do not include an overnight absence, COVID-19 testing and self-isolation are not required upon return.
    • For leaves that include an overnight absence, the following requirements must be followed:
    1. Partially immunized or unimmunized patients will require 10 day isolation under Droplet/Contact Precautions and COVID-19 testing upon return, and another test approximately eight days following the patient’s return.
    2. Fully immunized (two vaccine doses, with the second dose received more than 14 days ago) patients will require a COVID-19 test upon return and will be placed in isolation under Droplet/Contact Precautions. If their COVID-19 test result is negative, Droplet/Contact Precautions may be discontinued.

    These are welcome developments, and we look forward to offering our patients increased freedom and more opportunities to visit with their loved ones.

Visitor Restrictions for Apotex Residents

At this time, there is no limit on the number of visitors a resident can have in a day, inclusive of general visitors and caregivers. Going forward, visits do not need to be scheduled, and general visitors are welcome between 8 a.m. and 10 p.m. daily. Registered caregivers and essential visitors maintain access 24 hours a day.
 
All visitors and caregivers must adhere to our stringent safety measures, including a new Rapid Antigen Testing requirement for those who are not fully immunized. Please see details below.
 
During outdoor visits, there is no limit on the number of people who can be with a resident at one time.
 
For indoor visits, a maximum of four visitors per resident may be in the building at one time. Indoor visits are not restricted to the resident’s room. They can take place in the care unit, including TV lounges and recreation rooms, when not in use, as long as all safety measures are followed, including wearing a mask and face shield, practising hand hygiene and adhering to physical distancing.
 
Essential Visitors
Residents who are approved to have essential visitors have no daily maximum on visitors. Two people may visit at the same time and may switch out with two other visitors during the day.
 

Safety Measures for Visitors
 Following Directive #3, visitors who are not fully vaccinated against COVID-19 must complete Rapid Antigen Testing for COVID-19 prior to the start of each visit, if they plan on entering any resident floor or general indoor spaces on Baycrest campus.
 
All visitors must complete COVID-19 entrance screening (questionnaire and temperature check) before their visit, whether their visit is indoors or outdoors on any part of the Baycrest property. Visitors who do not need to enter the building beyond the screening desk do not need to complete COVID-19 rapid antigen testing.

  • The Baycrest Rapid Antigen Testing Clinic is located in Loftus Hall, near the Apotex entrance, and is open from 8 a.m. to 6 p.m. daily.
    • Visitors who require testing will need to schedule their visit during testing hours.
  • To be exempt from Rapid Antigen Testing, fully vaccinated visitors (2 doses + 14 days) must provide proof of vaccination at the screening desk before each visit.
    • Instructions on how to obtain your vaccine receipt are provided below.
  • Youth (ages 2 to 17) who are visiting indoors at Baycrest must also complete Rapid Antigen Testing before entering any resident floor or general indoor space at Baycrest. Parental consent must be provided prior to the test being administered.
  • Eligible youth who are fully immunized and provide proof of vaccination can be exempted from Rapid Antigen Testing. 

Also in line with the Ministry of Long-Term Care, Baycrest’s other stringent Infection Prevention and Control (IPAC) measures remain in place: 
    • Do not come to Baycrest if you are feeling unwell in any way.
    • All visitors must successfully complete screening upon arrival.
    • All visitors must follow physical distancing (2 metres) at all times when on our campus, both indoors and outdoors.
    • All visitors must practice proper hand hygiene and wear a mask at all times when on the Baycrest campus, both indoors and outdoors. 
    • All visitors must wear a face shield (in addition to their mask) when indoors.
      • Face shields are available at the nurses’ station in the resident’s neighbourhood.
    There should be a maximum of four visitors in a resident’s room concurrently, inclusive of caregivers and essential visitors.
    • Visitors are not permitted to eat or drink during the visit. 

How to obtain your vaccination receipt:
 
If you have a green health card:
  1. Visit https://covid19.ontariohealth.ca/ and read through the terms of use. Press continue once you’re ready.
  2. Enter your information and double check that it’s correct.
  3. Select the option that says “Vaccination receipts: Download and view receipts for your COVID-19 vaccinations.”
  4. Review your vaccine history information and press Download. 

If you have a red and white health card, or if you do not have a health card, call 1-833-943-3900.

Private Companions and Caregiver Testing

In an effort to ensure the safety of all those at Baycrest, effective September 13, private companions and registered caregivers who are not fully vaccinated will need to complete daily COVID-19 testing before the start of every visit to Baycrest. This is in line with guidance from the Ministry of Long-Term Care, which requires increased testing for private companions and registered caregivers who are not fully vaccinated.
 
To be exempt from COVID-19 testing, you must provide proof of your vaccination status to our screeners any time you enter the building. We will accept a printout or a picture of your vaccine receipt. You are fully vaccinated if you have received two doses of a Canada-approved vaccine (Moderna, Pfizer or AstraZeneca) and 14 days have passed since your second dose.
 
Where and when can private companions get tested?
  • Private companions and registered caregivers can get tested at the Loftus Hall COVID-19 testing clinic, which is open from 8 a.m. to 10 p.m. daily. Testing in Loftus Hall is only for those who do not have any COVID-19 symptoms. Individuals who are feeling unwell in any way must not come to Baycrest. 

Thank you for your support. If you have any questions or concerns, our Client Relations and Experience Office is available to you from 8 a.m. to 4 p.m. from Monday to Friday at any of the following extensions: 6843 or 2919 or 2685. You can also contact covidquestions@baycrest.org. You can expect a response within 48 hours.


Caregivers for Apotex Residents

A caregiver is a type of visitor who is designated by the resident and/or their SDM to provide direct care to the resident. Caregivers can be family members, privately hired caregivers and paid companions. Each resident and/or their SDM has the opportunity to identify any number of caregivers. Please provide the following information as soon as possible to caregiver@baycrest.org.
  • Your name
  • Are you an SDM or resident?
  • Resident’s floor and neighbourhood (if known)
  • If you are not the resident, name of the resident for whom you are designating a caregiver:
  • Name of the caregiver(s)
  • Contact information of the caregiver(s)
    • Phone number
    • Email address
    • Home address

  • To mitigate the risk of COVID-19, the following measures have been put in place to manage the number of people on the Baycrest campus at any given time:
    • Caregivers must participate in an online infection prevention and control (IPAC) training module, and follow all safety measures in place.
    • During screening at the entrance, caregivers should verbally attest that, in the last 14 days, they have not visited another home in an outbreak or a resident who is self-isolating or symptomatic.
    • All caregivers are required to indicate which resident they are visiting when entering the building. You will also be asked to provide your own name and that of the client again when exiting.
    • The first time a caregiver enters Baycrest, and at least once a month, they should verbally attest during screening at the entrance that they have read/re-read the Visitor Policy.
    • A resident and/or their substitute decision-maker may change a designation in response to a change in the:
    • Resident’s care needs that are reflected in the plan of care.
    • Availability of a designated caregiver, either temporary (e.g., illness) or permanent.
    • A caregiver will be absent for greater than 14 days.
    • Changes will take five business days to process.

Private Companions in the Terraces
Private Companions must be registered with us to have access to our campus. Private Companions are to be routinely tested for COVID-19 and properly trained in infection prevention measures. If you employ one or more private companions, please register them as soon as possible at privatecompanions@baycrest.org. Subsequent information will be provided following the initial email. 

Caregivers in the Terraces

As defined by the Ministry of Long-Term Care and the RHRA, a caregiver is a type of visitor who is designated by the resident and/or their SDM to provide direct care to the resident (e.g., supporting feeding, mobility, personal hygiene, cognitive stimulation, communication, meaningful connection, relational continuity and assistance in decision-making). Caregivers are not paid for their care. Each resident and/or their SDM has the opportunity to identify a maximum of two caregivers. This does not affect access to paid private companions.

 

Outpatient Services

In alignment with Ministry of Health pandemic guidelines, which state that, wherever possible, on-site volumes should be minimized, we have expanded our virtual technologies to allow our healthcare clinicians to conduct clinical appointments using video and audio communication tools. However, in cases where virtual care is not an option, Baycrest clinics are providing in-person visits.
 
Please visit this page for a list of clinics that are closed or are offering services virtually.
 

Volunteer Onboarding on Hold

At this time, onboarding of new volunteers is on hold. This means our Youth Volunteer Program will not be running in the summer of 2021. While we are not processing new volunteer applications, you are welcome to submit an online application and we will notify you when onboarding begins again. Thank you for your patience and understanding.


COVID-19

COVID-19 Current Status

To date, the number of COVID-19 confirmed cases identified at Baycrest are posted here.

Frequently Asked Questions (FAQ)

Helpful Resources

We have created a page with local, national and international and multilingual resources on COVID-19. Please click here to view it.