eVisit Program and Wellness Checks
Baycrest is committed to ensuring a safe and secure environment on our campus. In compliance with the recent Ministry directive, only essential visitors are permitted at Baycrest during this time. We understand this important measure is nevertheless difficult for our residents, patients and their families, and facilitating your ongoing communication with one another is a priority for us. We are implementing new strategies to keep you connected to your loved one and informed of their health status.
We continue to focus on providing excellent healthcare, while balancing the need to provide alternative methods of communication with families during this time. We want to outline for you some of the actions currently underway:
Our new eVisit program allows families to connect with their loved one through audio or video calls. Staff members will help residents and patients keep in touch with their loved ones with the use of WhatsApp, FaceTime, Zoom, or a standard phone call.
To set up a call with your loved one, please contact us at 416-785-2500 and dial the extension number 2020 or email eVisit@baycrest.org
The eVisit schedule is as follows:
Monday to Friday – 9:00 am – 3:00 pm
Monday to Friday – 10:00 am – 5:00 pm
Please provide the following information when booking your eVisit:
- Your full name
- Your contact number
- Your email
- Name of the resident you are contacting
- Whether they are located in the Apotex or the Hospital
Please note that eVisits are for social purposes only. Any health related concerns are to be directed the appropriate nursing station. Please also note that eVisits cannot be booked to recur automatically. Each visit must be requested individually.
Family members will be contacted at minimum, once per week by a social worker or other knowledgeable staff member. While daily calls to families are not likely to be possible, we will do our best to balance your need for information with your loved one’s need for clinical care. During this call you may expect to get updates about the activities and well-being of your loved one. The staff member will aim to provide information that is most helpful to you; however, staff may be unable to address all of your questions and will need to have further discussion with the team.
If you have any questions, our Client Relations and Experience Office has extended their hours and are available to you from 7 a.m. to 8 p.m. from Monday to Friday at any of the following extensions: 6843 or 2919 or 2685.
We will continue to update you regarding new strategies to keep you connected as the COVID-19 situation progresses and thank you for your ongoing support and dedication as we navigate this rapidly evolving landscape.
Frequently Asked Questions (FAQ) - e-Visit
When can I have an eVisit with my loved one?
Calls will be facilitated from Mon - Fri - 10 am to 5 pm.
Why do I have to schedule a call? Why can’t I call whenever I want to?
We have a limited number of eVisit coordinators. We’re doing our best to facilitate calls for all our residents and patients.
Does eVisiting cost anything?
No, there is no cost involved.
What if I don’t have/don’t know how to use the technology?
Our staff can help your loved one call you using several technologies, including Zoom, or WhatsApp, but we can also make a regular audio phone call if you prefer. If you’re having difficulty, there may be someone in your family who is tech savvy and who can help you get set up.
What apps/software do I need to have at home to have an eVisit with my loved one?
For a video call, you need Zoom, FaceTime (for Mac/iPhone users only), WhatsApp or Skype. All of these are available for free download and most work on either a smart-phone or a personal computer.
What if the Internet connection is poor during a video call?
We will reconnect your loved one with you using a regular telephone, or the video call will be rescheduled as soon as possible. This is not a one-time call. Ongoing communication between our residents and their loved ones is a priority at Baycrest.
What if I miss your call? Can I call you back?
You can reschedule the call at your earliest convenience by contacting 416-785-2500 ext.2020 or at the following email: firstname.lastname@example.org
. Facilitating ongoing communication between our residents and their loved ones is a priority at Baycrest.
I want privacy when speaking to my loved one. How can the eVisit facilitator accommodate this?
After the facilitator establishes the call with you, the smart-phone or tablet will be placed on a stand and positioned near your family member. The e-Visit facilitator will be happy to stay in the room to support the call or to leave the room for the duration of the call. Just tell him/her what you prefer.
What do I do if I urgently need to talk to my loved one?
You can find a resident care contact list here
, and hospital contact list here
How do you have time to make all these calls while caring for my loved one?
The wellbeing of your loved one continues to be our priority at Baycrest. We have secured additional staff resources from other areas of Baycrest to support this new program, as we understand the need for communication with families during this time of visiting restrictions is especially important.
How can families celebrate a loved one’s birthday or special occasion?
Our team can help support the facilitation of a video call through a smart-phone or a tablet for the whole family at one time, enabling multiple people to connect in from different locations at once and be able to see each other.