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eVisit Program and Wellness Checks

Baycrest is committed to ensuring a safe and secure environment on our campus. In compliance with the recent Ministry directive, only essential visitors are permitted at Baycrest during this time. We understand this important measure is nevertheless difficult for our residents, patients and their families, and facilitating your ongoing communication with one another is a priority for us. We are implementing new strategies to keep you connected to your loved one and informed of their health status.

We continue to focus on providing excellent healthcare, while balancing the need to provide alternative methods of communication with families during this time. We want to outline for you some of the actions currently underway:

eVisit Program

Our new eVisit program allows families to connect with their loved one through audio or video calls. Staff members will help residents and patients keep in touch with their loved ones with the use of WhatsApp, FaceTime, Zoom, or a standard phone call.

To set up a call with your loved one, please contact us at 416-785-2500 and dial the extension number 2020 or email

The eVisit schedule is as follows:

eVisit Bookings
Monday to Friday – 9:00 am – 3:00 pm
eVisit Facilitation
Monday to Friday – 10:00 am – 5:00 pm
Please provide the following information when booking your eVisit:

  1. Your full name
  2. Your contact number
  3. Your email
  4. Name of the resident you are contacting
  5. Whether they are located in the Apotex or the Hospital

Please note that eVisits are for social purposes only. Any health related concerns are to be directed the appropriate nursing station. Please also note that eVisits cannot be booked to recur automatically. Each visit must be requested individually.

Wellness Checks

Family members will be contacted at minimum, once per week by a social worker or other knowledgeable staff member. While daily calls to families are not likely to be possible, we will do our best to balance your need for information with your loved one’s need for clinical care. During this call you may expect to get updates about the activities and well-being of your loved one. The staff member will aim to provide information that is most helpful to you; however, staff may be unable to address all of your questions and will need to have further discussion with the team.

If you have any questions, our Client Relations and Experience Office has extended their hours and are available to you from 7 a.m. to 8 p.m. from Monday to Friday at any of the following extensions: 6843 or 2919 or 2685.

We will continue to update you regarding new strategies to keep you connected as the COVID-19 situation progresses and thank you for your ongoing support and dedication as we navigate this rapidly evolving landscape.

Frequently Asked Questions (FAQ) - e-Visit