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eVisit Program

Baycrest is committed to ensuring a safe and secure environment on our campus. We continue to focus on providing excellent healthcare, while balancing the need to provide alternative methods of communication with families during this time. Our eVisit program allows families to connect with their loved one through audio or video calls. Staff members will help residents and patients keep in touch with their loved ones with the use of WhatsApp, FaceTime, Zoom, or a standard phone call.

To set up a call with your loved one, please contact us at 416-785-2500 and dial the extension number 2020 or email

The eVisit schedule is as follows:

eVisit Bookings
Monday to Friday – 9:00 am – 5:00 pm
eVisit Facilitation
Monday to Friday – 10:00 am – 3:00 pm
Please provide the following information when booking your eVisit:

  1. Your full name
  2. Your contact number
  3. Your email
  4. Name of the resident you are contacting
  5. Whether they are located in the Apotex or the Hospital

Please note that eVisits are for social purposes only. Any health related concerns are to be directed the appropriate nursing station. Please also note that eVisits cannot be booked to recur automatically. Each visit must be requested individually.

We recognize that this is a difficult time and that families are eager to have eVisits with their loved ones. Our goal is to ensure there is equitable access to the these appointments so that all residents have the opportunity to have an eVisit.
Please bear in mind that we are not able to accommodate residents having multiple eVisits per day. Our staff are working hard to accommodate as many eVisit appointments as possible while balancing the time required to address the care needs of our residents, as well as maintain scheduled meal times.
If you have questions or concerns, please email A response can be expected within 48 hours. In addition, our Client Relations and Experience Office are available to you from 8 a.m. to 4 p.m. from Monday to Friday at any of the following extensions: 6843 or 2919 or 2685.

Frequently Asked Questions (FAQ) - e-Visit