The Client Relations & Experience Office is the place where Baycrest patients, residents and families can give feedback, ask questions or share suggestions.

We welcome all feedback and treat concerns with sensitivity, impartiality and confidentiality.

Our team can help you by:

• Listening to your concerns in confidence
• Finding out who the right contact person is
• Helping your voice be heard by hospital leadership
• Working together with other parties for a timely resolution
• Sharing compliments and feedback with staff

Share your feedback with us

You can contact us in any of the following ways. We’ll get back to you within two business days.

In person
Visit our office at on the ground floor, room IR 26-A

By phone
416-785-2500 ext. 6843

By email
[email protected]

By mail
Client Relations & Experience
Baycrest
3560 Bathurst Street, IR 26-A
Toronto, ON
M6A 2E1

Hours
Monday to Friday
8 a.m. to 4 p.m.
Excluding statutory and Jewish holidays