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July 14, 2020

On Wednesday, March 11, the World Health Organization declared COVID-19 a global pandemic. Few could predict the enormity of the pandemic’s impact on our lives and the lives of the older adults in our community. While confronting the challenges of this historic period, Baycrest staff and volunteers rose to the occasion to continue to provide excellence in care. Through the generous support of Baycrest’s donor community, Baycrest quickly created the Telemedicine Rapid Implementation (TRIM) team, an initiative that came together to create and develop innovative solutions to enable staff and volunteers to provide safe and efficient care, while keeping our residents engaged and connected to their loved ones.

In collaboration with the Baycrest Foundation and the Centre for Aging + Brain Health Innovation (CABHI), the Baycrest Innovation Office (BIO) hosted a virtual panel discussion on how the Safeguarding our Seniors (SOS) campaign enabled Baycrest to scale virtual care services across campus and in the community to create novel telemedicine technologies, the new eVisit program and various virtual social engagement and recreation initiatives being offered at Baycrest and in the community.

The event was led by Baycrest Foundation CEO Josh Cooper and moderated by Baycrest CTO and VP of Innovation Ron Riesenbach. The panelists were Dr. Andrea Moser (Associate Medical Director, Apotex and Chief Medical Information Officer), Calen Freeman (Interprofessional Practice Chief, Nursing and Social Work), Jagger Smith (Program Director, Ambulatory Transformation), Simon Cheesman (Director, Baycrest@Home), Afsha Rizvi (Operations Manager, Baycrest@Home) and Ran Manor (Director, Baycrest Innovation Office).

For more information on the TRIM initiative, please contact


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