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At Baycrest we are committed to providing respectful care that focuses on the unique needs of the individual. Providing equitable care that respects the dignity and independence of people with disabilities is a priority.

Baycrest will continually strive to identify and remove all barriers that prevent a person with disabilities from fully participating within our facilities, programs and services, policies and practices.

The Accessibility for Ontarians with Disabilities Act, 2005 sets out the goal of achieving accessibility for Ontarians with disabilities by 2025. This goal will be achieved through the development and implementation of accessibility standards in five key areas:  customer service, information and communications, employment, transportation and the built environment.

We are committed to accessibility and complying with the law. Baycrest’s Accessibility Policy outlines, among other things, how we support people with disabilities by providing them with temporary access to assistive devices in order to access our services.

To learn more about our strategy to prevent and remove barriers to accessibility, download the Baycrest Multi-Year Accessibility Plan in PDF or Microsoft Word format. To view our recent Annual Status Reports click here.

If you are interested in receiving more information, or need this information in another format, please e-mail or call 416-785-2500 ext. 6630 and let us know what you require. All documents required under the Integrated Accessibility Standards Regulation (including the Customer Service Standards) are available in an accessible format upon request. We will be happy to assist you.

  • Assistive devices

    If you or your family member requires assistive devices for temporary use while at Baycrest and/or requires instructions on how to use a device, please contact the following:

    For information about: Contact: 416-785-2500
    Assistive listening devices Audiology Department  416 785 2476
    Speech assistive devices Speech-Language Pathology ext. 2925
    Courtesy wheelchairs at entrances Security ext. 2050

    For a list of assistive devices available and information about them as well as information about service animals and support persons, please click here.

  • Emergency preparedness

    Emergency procedures, plans and public safety information are available upon request in accessible formats or with communication supports as soon as practicable. Contact the Emergency Management Office at 416-785-2500, ext. 6316.

    View more information on emergency preparedness at Baycrest.

  • Feedback

    Anyone who would like to provide feedback on how Baycrest provides programs or services to people with disabilities may contact the following personnel:

    • Staff, clients and the families and visitors of clients may bring any questions or concerns directly to the client’s program director, unit director or to another member of the client’s care team.
    • For others, concerns may be directed to the Baycrest staff running a particular event or supervising the area attended by the client.
    • People may provide their feedback in person, by telephone, in writing, or by email.
    • People may communicate complaints through the Residents Advisory Council or Patients Advisory Council, the Family Floor Groups, the Family Advisory Council, the Suggestion Boxes / Speak Your Mind forms or the Client Relations Officer at 416-785-2500 ext. 2919.

    Our processes for receiving and responding to feedback are accessible to people with disabilities. Accessible formats and communication supports are available upon request. You can email or call 416-785-2500, ext. 6630.

    We appreciate your feedback and will ensure a timely response where applicable.