Services of the Behavioural Support for Seniors Program
As lead for the project, Baycrest is working together with many community partners, and bringing together all parts of the system involved in caring for seniors with behavioural challenges. The goal of the Behavioural Support for Seniors Program is to collaboratively implement Behavioural Supports Action Plan within the Toronto Central LHIN’s catchment area.
For healthcare professionals: Overview
The Behavioural Support for Seniors Program is comprised of the following
Transitional Behavioural Support Unit (T BSU)
Located at Baycrest, this 23-bed, specialized transitional unit provides support for individuals whose behaviours have become unmanageable in their current setting. The client’s behaviours are stabilized until they are able to be returned to their home. Eligibility is determined by the Toronto Central Community Care Access Centre (CCAC). The average length of stay is four months.
For healthcare professionals:
T-BSU Fact Sheet
Community Behavioural Support Outreach Team (C BSOT)
A community-based outreach team enabling inter-agency collaboration with community partners to deliver a continuum of care, caregiver support and skills training. Three specialized clinicians with behavioural support expertise work with the Community Care Access Centre (CCAC) and other community partners.
Families and caregivers
Healthcare provider and community partners
Long-Term Care Behavioural Support Outreach Team
A specialized team comprised of an advance practice nurse, registered nurses and personal support workers helping seniors with unmanageable behaviours who are living in long-term care homes. By modelling different a approaches and techniques for interacting and caring for older residents, the goal for this team is to work with staff in all long-term care homes to build behavioural support models. The LTC BSOT responds to case-by-case requests from Geriatric Mental Health Outreach Teams, Psychogeriatric Resource Consultants and long-term care homes.
Geriatric Addiction Specialist for LTC
The Geriatric Addiction Specialist works within the behaviour supports programs at Baycrest and provides consultative support for LTC homes in the TC LHIN, as well as for those teams who are supporting a client's transition from community to LTC. The Geriatric Addiction Specialist also runs groups for nicotine dependence and other substance use disorders (with a minimum of 5 participants) within LTC homes.
Referrals can be sent to the Behaviour Supports Coordinating Office at:
Tel: 416-785-2500, ext. 2005 or toll-free at 1-844-785-2500.
Crisis Mobile Service Enhancement
An expanded mobile crisis team, provided throughout the TC LHIN by Woodgreen Community Services, to ensure older adults receive the support they need.
To access the Crisis Outreach Service for Seniors (COSS), please call the Toronto Seniors Helpline (TSH) at 416 217 2077. Website: https://torontoseniorshelpline.ca/
Education and Training Consortium
A wide range of integrated and coordinated education and training to enhance knowledge and expertise of caregivers, primary care practitioners, long-term care staff, community health service providers and acute care personnel. The consortium is comprised of the Reitman Centre at Mount Sinai Hospital, The Regional Geriatric Program and The Alzheimer’s Society of Toronto and Baycrest.
See a list of helpful links