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Baycrest’s Quality Improvement Plan (QIP) describes the key improvements aimed at providing patients, clients and residents with an exceptional person and family-centred healthcare experience.

The 2020-21 QIP is directly connected with our Inspired Aging strategic plan, as it describes the key improvements required to support our goals of providing an exceptional person and family-centred healthcare experience; and integrating innovative healthcare delivery models for older adults and their families.

As we do each year, annual improvement priorities are selected considering several important factors including:

  • Feedback from patients, residents, clients and families through client experience surveys;
  • Themes from the client relations office;
  • Safety priorities identified through safety reporting, care reviews, critical incidents and risk analysis;
  • Staff safety priorities identified through safety culture and employee engagement surveys;
  • Geriatric best practices; - Provincial requirements including accountability agreements;
  • Local Health Integration Network priorities;
  • Accreditation Canada required organizational practices and standards.

You can review a summary of our 2020-21 quality improvement goals here:


The Excellent Care for All Act, 2010 also requires that compensation of the executive team be linked to achievement of some performance targets in the Quality Improvement Plan. The Board of Directors developed and approved the performance-based compensation plan.