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Memory Link is intended for adults (20 to 85+ years) with moderate to severe memory problems related to a neurological event or process causing damage to memory structures in the brain. The program offers individual intervention sessions in the use of commercial technologies and software (e.g., smartphones, tablets) geared toward improving day-to-day memory functioning and independence. Other memory strategies may be covered as appropriate. A psychoeducational support group is also available to individuals, as well as a spousal support group for family members.


The program is best suited for individuals whose dominant complaint is memory impairment. Individuals referred should be medically stable, motivated to participate in memory intervention and able to attend an outpatient clinic. Memory Link is not intended to address memory problems resulting from neurodegenerative processes such as Alzheimer’s disease, fronto-temporal lobe dementia, Lewy body disease or Parkinson disease. Our program resources are also not adequate for individuals with diffuse traumatic brain injury secondary to motor vehicle accidents. 

How to refer

Referrals are accepted internally from Baycrest and from community service agencies, rehabilitation centres and hospitals. In order to expedite the referral process, referral sources are asked to include medical documents if available (e.g., neuropsychology report; brain imaging; consult reports related to the patient’s neurological and cognitive status).


A one- time $150 program fee. Family members attend at no extra cost and the initial consultation appointment is free. Private health insurance plans may cover the program fee. The program will not turn away those who are unable to pay the program fee.