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COVID-19 Information

Baycrest is committed to communicating with you about COVID-19. The health and safety of residents, families, visitors, private companions, staff and volunteers is of paramount priority. This page contains the most up-to-date information from Baycrest.
 
To date, the number of COVID-19 confirmed cases identified at Baycrest are posted here.

 

Please provide your email address to receive updates on COVID-19:


Measures in Place

Visitor Restrictions for Residents and Patients

COVID-19

 

Latest Update:

November 27: Current Status.


For previous updates, click here.


Page updated: November 25, 2020  

Measures in Place

The anticipated second wave of the pandemic is upon us and with it, additional and evolving provincial guidelines to limit opportunities for the virus to spread. We will continue to keep you updated in a timely way as these changes impact our COVID-19 response at Baycrest.

We are taking every possible precaution for the safety of our staff, clients, caregivers and essential visitors as we continue to respond to the pandemic. Baycrest’s preparation activities to keep our campus safe are well underway and include:

  • Reinforcing all our infection prevention and control measures
  • Ongoing point prevalence testing of staff and inpatients and residents
  • Increased contact tracing capacity and process refinement
  • Scenario and staffing level planning
  • Providing standardized infection prevention and control training for caregivers
  • Developing a comprehensive flu vaccination plan for residents, patients and staff
  • Enhanced registration systems at screening to help manage essential visitors and caregivers on campus
  • Ensuring we are well stocked with all the necessary PPE for our staff, clients, caregivers and essential visitors
  • Participating in Toronto Region infection prevention and control support networks
  • Using the provincial testing standards, we have expanded our testing capacity to include registered caregivers
  • Using the provincial testing standards, for our staff members working on-site, we are exploring opportunities to expand our testing capacity to include their partners and dependent children who live in the same household as them


We anticipate that government announcements and associated directives will continue to evolve as the status of the pandemic changes. Our procedures and policies will continue to respond accordingly.

Please continue to check our website for the latest information or subscribe here to receive updates.

Active Screening

  • Active Screening is in place at the Bathurst Street entrance (Door # 3), Apotex Entrance (Door # 7) and the south entrance of The Terraces. All other entrances are closed.
  • All individuals entering Baycrest and Terraces are screened. Everyone is asked:
    • To provide their name and contact phone number
    • Who they are visiting
    • If they are feeling ill or experiencing any influenza-like symptoms
    • If they have travelled outside of Canada in the last 14 days or had close contact with anyone who has travelled outside of Canada in the past 14 days.
    • If they have had close contact with someone who has a confirmed or probable case of COVID-19
    • If they have had close contact with someone with an acute respiratory illness who has travelled outside of Canada in the last 14 days.
  • In case of failed screening, the visitor will be asked to reschedule their visit after 14 days and, if they have symptoms, to contact their health provider. 
 

Our Baycrest clients are a particularly vulnerable population. Older adults and people who have severe chronic medical conditions, like heart, lung, or kidney disease, are at higher risk. We are taking all necessary measures to keep them, and everyone at Baycrest, safe. All of our safety measures are in line with the Ministry of Health and Long-Term Care’s directives and guidelines.

If you have ANY of the following new or worsening symptoms or signs, it is imperative that you stay home:
  • Fever
  • Cough
  • Shortness of breath
  • Sore throat
  • Runny nose, sneezing or nasal congestion (in the absence of underlying reasons for symptoms such as seasonal allergies and post nasal drip)
  • Hoarse voice
  • Difficulty swallowing
  • New smell or taste disorder(s)
  • Nausea/vomiting, diarrhea, abdominal pain
  • Unexplained fatigue/malaise
  • Chills
  • Headache


Anyone on the Baycrest campus with these symptoms will be asked to leave immediately.

If you are worried that you may have been exposed to COVID-19 please call the Toronto Public Health hotline at 416-338-7600. Information is available in multiple languages.

Universal Masking

All staff and visitors are required to wear a Baycrest-issued mask at all times when in common areas of Baycrest, except when eating and drinking, which should only take place in designated spaces. If a patient or resident is able to tolerate and cooperate with wearing a mask, they will be asked to do so in certain scenarios.


Universal Eye Protection

Eye protection must be worn when within 2 meters or 6 feet of any client or any person who is not wearing a mask. This applies to staff, students, volunteers, designated caregivers, private companions, visitors and essential visitors. Visitors will receive their personal eye protection on the respective floor for their visit.


Physical Distancing

Physical distancing protocols are in place in all public areas at Baycrest. Physical distancing refers to reducing the probability of contact between persons carrying an infection and others who are not infected.

  • Everyone at Baycrest must maintain appropriate physical distancing (2 metres) between themselves and others whenever possible. Visitors who are not providing essential care are required to follow this rule at all times.
  • Tables and chairs in our eating areas have been carefully spaced to ensure physical distancing and should not be moved.
  • When entering the elevator, please keep a physical distance of 2 metres (6 feet) between people. If this is not possible, please wait for the next elevator.

COVID-19 Surveillance Testing

As part of our strategy to prevent the spread of COVID-19, we proactively test staff, private companions and caregivers who are not experiencing any symptoms. This is what is known as Point Prevalence Surveillance Testing. For clarity, individuals who are tested as part of surveillance testing are not suspected of being COVID-19 positive, but are being tested because this is a proactive measure we can take to help keep everyone on our campus safe.


Safety Measures for Visitors

Older adult client populations in congregate care settings such as Baycrest are at especially significant risk for the harmful effects of the virus. This is why we must remain resolute and focused on avoiding any significant outbreaks on our campus. We ask that you please diligently follow all the protocols in place when coming to Baycrest.

All of our safety measures are in line with the Ministry of Health and Long-Term Care’s directives and guidelines.

  • Please watch the Visitor Information Video and review our Infection Prevention and Control (IPAC) brochure prior to your visit to ensure you are familiar with these important safety procedures.

    Watch the Visitors Information Video >

    In addition, it is important for our visitors to note the following:

    • Do not visit if you are unwell.
    • Patiently wait and answer all the screening questions to help us ensure we are not opening our doors to infection.
    • Sanitize your hands when you arrive and before putting on a mask.
    • Put on the mask at the entrance before walking through the hallways towards the care area, and wear it properly – covering your nose and mouth.
    • Keep the mask on throughout your visit.
    • A face shield must be worn when within 2 meters or 6 feet of any client or any person who is not wearing a mask. You can obtain your face shield on your respective floor.
    • Maintain appropriate physical distancing (2 metres) between you and everyone your encounter during the visit, including your loved one. 
    • If one of our diligent staff members prompts you to keep your mask on or to keep attentive to physical distancing requirements, we ask that you accept these reminders as well intentioned and in the spirit of keeping everyone safe.
    • Respect the mandated limitations on the number of family and friends visiting at any one time and the time limits that have been established for each visit as communicated to you in advance of the visit.


    All of these measures have been carefully thought through and represent the very best practices in our sector. We ask that you please join us inkeeping our campus safe, where COVID-19 cannot easily find its way through our doors. 

    If you have questions or comments, please email covidquestions@baycrest.org. You can expect a response back within 48 hours.


Residents and Patients

Appeals

Baycrest has an appeal process in place for visitation. If an agreement is not reached between the client, family/friend and clinical/management team on issues related to visitation, the client and/or family/friend has the right to request an appeal.

Appeals will proceed in a timely manner; the decision and rationale will be communicated to the person requesting the appeal. Appeals will be received and reviewed during the weekdays, Monday through Thursday and may require up to 72 hours to review.

To request an appeal please use the following submission form. For further information and questions please contact the Client Relations & Experience Office at extensions 2919/6843/2685 or clientrelations@baycrest.org. Please note that all appeal decisions are subject to review by Baycrest and can be potentially reversed should the COVID-19 situation in the organization or the community change.

If you have questions or comments, please email covidquestions@baycrest.org. You can expect a response within 48 hours. In addition, our Client Relations and Experience Office are available to you from 8 a.m. to 4 p.m. from Monday to Friday at any of the following extensions: 6843 or 2919 or 2685.

Visitor Restrictions for Baycrest Hospital Patients

We understand that visitor restrictions are difficult for our patients and their loved ones. However, due to the increasing numbers of COVID-19 cases in the community and out of concern for the safety of our patients, staff and families, Baycrest Hospital is implementing changes to its visitor policy in line with guidance from Ontario Health Toronto Hospital Operations Table.

Effective Wednesday, November 18:

  • Visiting times will be reduced from seven days per week to twice per week, except for patients in palliative care.
  • For patients in palliative care who do not meet the criteria for essential visitors, only one visitor will be permitted per day, reduced from two. Visits will be permitted seven days per week.
  • Each patient will continue to have access to a maximum of two visitors in total, i.e. a designated and an alternate visitor. However, for patients with private companions, there will be a maximum of two visitors inclusive of private companions and designated and alternate visitors. This means that if a patient has two private companions, they will no longer have access to any additional visitors. Likewise, a patient with a designated and an alternate visitor will no longer be permitted to have any private companions.
  • Hospital 4 West patients will continue to follow their existing visiting schedule.
  • Please note that patients who are very ill or dying will continue to have access to two essential visitors per day.


Patients or their substitute decision maker will need to determine which two people will be visiting. For patients with both visitors and private companions, please contact the patient’s social worker as soon as possible to indicate which two visitors should continue to have access.

Only one visitor may be in a patient’s room at one time. At present, private companions will continue to have unrestricted visiting times. Designate and alternate visitors may visit a patient twice a week at scheduled times. The updated visitation schedule can be found below.

On units where outbreak level controls are in place, no visitors or private companions will be permitted.


Updated Schedule for Hospital Visits

This schedule has been set up to allow for maximum twice weekly visits determined by the unit where your loved one is located.

Monday

Tuesday

Wednesday

Thursday

Friday

11:00 am
- 2:00 pm

4E floor

3rd floor

7th floor

5th floor

6E floor

5:00 pm
- 8:00 pm

7th floor

5th floor

6E floor

4E floor

3rd floor


Updated Schedule for Palliative Patients (6 West)

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

5 p.m. –
8 p.m.

11 a.m. –
2 p.m.

5 p.m. –
8 p.m.

11 a.m. –
2 p.m.

5 p.m. –
8 p.m.

11 a.m. –
2 p.m.

11 a.m. –
2 p.m.

 

  • During your visit

    Please enter the hospital using the Bathurst Street entrance (Entrance #3). If you are feeling ill or unwell in any way, do not come to Baycrest under any circumstances.

    Upon entering the campus:

    • Each person must perform hand hygiene, complete the screening process and proceed to the masking station. 
    • Once at the station, all visitors and private companions must perform hand hygiene again and don a procedure mask. Please note that it is mandatory that you don the procedure mask before leaving the masking areas. 
    • Masks must be worn consistently in all areas of Baycrest until after you have exited the building. This means keeping masks on in hallways, stairwells and elevators, and only removing the mask once you are outside.
    • In addition to your mask, you will be given a new face shield at the beginning of each visit. Please go to your respective floor to get your face shield.
    • Your face shield must be worn at all times in the patient care area.
    • All face shields are to be disposed of before leaving Baycrest.


    Non-compliance with these protocols may result in the discontinuation of visits.

    At this time, we are permitting visitors to bring with them clean, seasonal clothing for patients.
    Please note that as the COVID-19 situation continues to evolve, so will our visitor policy. This may include scaling back our current policy at any time, in the interest of keeping our patients, visitors and staff safe. We understand that visitor restrictions are difficult for our patients and their loved ones, and we are looking forward to welcoming back all visitors to our hospital once it’s safe to do so.

    Visitation will be a dynamic process depending on how the pandemic unfolds, and we will make changes to our policy accordingly to ensure the safety and wellbeing of everyone on our campus. If you have any questions or concerns, please contact covidquestions@baycrest.org. You can expect a response within 48 hours. In addition, our Client Relations and Experience Office are available to you from 8 a.m. to 4 p.m. from Monday to Friday at any of the following extensions: 6843 or 2919 or 2685.

    We appreciate your patience and understanding when arriving for your visit.

Visitor Restrictions for Apotex Residents

Following the Ministry of Health and Long-Term Care’s Visitor Policy, as of October 7, general visitors are not permitted to visit Apotex residents. Access is restricted to essential visitors, designated caregivers and staff. This applies to both indoor and outdoor visits.

Caregivers for Apotex Residents

A caregiver is a type of visitor who is designated by the resident and/or their SDM to provide direct care to the resident. Caregivers can be family members, privately hired caregivers and paid companions. Each resident and/or their SDM has the opportunity to identify a maximum of two caregivers. Please provide the following information as soon as possible to caregiver@baycrest.org or call Anna Ballon at 416-785-2500, ext. 2388:

  • Your name
  • Are you an SDM or resident?
  • Resident’s floor and neighbourhood (if known)
  • If you are not the resident, name of the resident for whom you are designating a caregiver:
  • Name of the caregiver(s)
  • Contact information of the caregiver(s)
    • Phone number
    • Email address
    • Home address


To mitigate the risk of COVID-19, the following measures have been put in place to manage the number of people on the Baycrest campus at any given time:

  • One caregiver is permitted on site at a time. 
  • There should be a maximum of two visitors in a resident’s room concurrently, inclusive of caregivers and essential visitors.
  • Caregivers are required to provide proof that they have tested negative for COVID-19 in the last week, and verbally attest that they have not subsequently tested positive.
  • Caregivers must participate in an online infection prevention and control (IPAC) training module, and follow all safety measures in place.
  • During screening at the entrance, caregivers should verbally attest that, in the last 14 days, they have not visited another home in an outbreak or a resident who is self-isolating or symptomatic.
  • All caregivers are required to indicate which resident they are visiting when entering the building. You will also be asked to provide your own name and that of the client again when exiting.
  • The first time a caregiver enters Baycrest, and at least once a month, they should verbally attest during screening at the entrance that they have read/re-read the Visitor Policy.


Please refer to the Frequently Asked Questions document for further details.

Residents and substitute decision-makers are asked to carefully consider their selection of caregiver(s). Caregiver designation changes can be submitted in writing to caregiver@baycrest.org. A resident and/or their substitute decision-maker may change a designation in response to a change in the:
  • Resident’s care needs that are reflected in the plan of care.
  • Availability of a designated caregiver, either temporary (e.g., illness) or permanent.
  • A caregiver will be absent for greater than 14 days.


Changes will take five business days to process.

We thank you for your continued support throughout these challenging times. If you have any questions or concerns, please contact covidquestions@baycrest.org.

Updated Outdoor Time Policy

In line with our updated Visitor Policy, weather permitting, caregivers can accompany residents to the outdoor Apotex wandering garden – a secure, enclosed exterior space – which is open from 9 a.m. to 6 p.m. daily. Caregivers are no longer permitted to escort residents outside the building.

Essential Visitors

Residents who are very ill or dying are permitted two essential visitors in a 24-hour period. These essential visitors may visit at the same time and do not need to schedule their visits.

Please note that as the COVID-19 situation continues to evolve, so will our visitor policy. This may include scaling back our current policy at any time, in the interest of keeping our residents, visitors and staff safe. We understand that visitor restrictions are difficult for our residents and their loved ones, and we are looking forward to welcoming back all visitors to our campus once it’s safe to do so.

Scheduling eVisits
Friends and family members of residents in the Apotex Centre, Jewish Home for the Aged can now submit online requests to have an eVisit with their loved ones. This convenient tool enables individuals to schedule visits without having to call or email Baycrest’s booking office. When submitting requests for a visit, family members will receive immediate confirmation of their request via email. At this time, the self-booking tool is only available for residents of the Apotex Centre. When using the tool, please have the resident’s room number ready and ensure that the resident’s name is spelled correctly. Click here to access the self-booking tool.

Alternatively, eVisits can be scheduled by calling 416-785-2500, ext. 2020 or through email evisit@baycrest.org.

Our staff are working hard to accommodate as many appointments as possible while balancing the time required to address the care needs of our residents and maintain scheduled meal times.  At this time, we are not able to accommodate more than one visit per week.
 

During your visit

Entrance and Screening for Baycrest Apotex Visits:

  • For an Apotex resident indoor visit, please enter the campus for your scheduled visit using the Apotex Entrance #7.
  • You must pass screening before you can visit your loved one.
  • At the entry, we will:
    • Check your temperature.
    • Ask whether you are feeling ill or experiencing any influenza-like symptoms, such as fever, cough, difficulty breathing, stuffy or runny nose, sore throat or other symptoms.
    • Ask if you have travelled outside of Canada in the last 14 days or had close contact with anyone who has travelled outside of Canada in the past 14 days.
    • Contact with someone who has a confirmed or probable case of COVID-19.
  • Anyone who does not pass screening will not be permitted to proceed with the scheduled visit.


Safety Requirements for Visitors:
There are a number of important rules that have been put in place to protect yourself, the person you are visiting and the staff, as follows:

  • Wear the mask provided to you at the entrance at all times while in the building. The mask must cover your nose and mouth. Note: visitors who cannot tolerate a mask will not be allowed on campus.
  • A face shield must be worn when within 2 meters or 6 feet of any client or any person who is not wearing a mask. You can obtain your face shield on your respective floor.
  • Good hand hygiene is critical – please wash your hands frequently.
  • Maintain a physical distance of 6 feet or 2 metres between yourself and others (including your loved one during your visit). 
  • Do not enter an elevator or any other space where you can’t maintain a 6 foot or 2 metre distance.
  • You may only visit the person you are scheduled to see in their room.
  • Please go directly from the screening station to the resident’s room. Common areas, such as the W.A. Café and lounges should not be used.


At this time, we are permitting visitors to bring with them clean, seasonal clothing for residents.

Download IPAC Safety Brochure >

Terraces Caregivers

Following the latest guidance from the Ministry of Long-Term Care and the Retirement Homes Regulatory Authority (RHRA), on October 6, 2020 the Terraces will begin working with residents and substitute decision-makers (SDMs) to identify “caregivers”.

As defined by the Ministry of Long-Term Care and the RHRA, a caregiver is a type of visitor who is designated by the resident and/or their SDM to provide direct care to the resident (e.g., supporting feeding, mobility, personal hygiene, cognitive stimulation, communication, meaningful connection, relational continuity and assistance in decision-making). Caregivers are not paid for their care. Each resident and/or their SDM will have the opportunity to identify a maximum of two caregivers. This will not affect access to paid private companions.

  • Untitled Document

    Please provide the following information to via email to TerracesCaregiver@baycrest.org

    • Your name
    • Are you an SDM or resident
    • If you are not the resident, name of the resident for whom you are designating a caregiver:
    • Name of the caregiver(s)
    • Contact information of the caregiver(s)
      • Phone number
      • Email address
      • Home address


    As a reminder, we have a process in place to ensure that all paid private companions are tested for COVID-19 and are properly trained in infection prevention measures. If you employ one or more private companions, they must be registered with us to have access to our campus.
    Caregivers will not be restricted in hours or frequency of visits. However, it remains important to manage the number of people at the Terraces to mitigate the risk of spreading COVID-19. To this end:

    • While each resident can have two caregivers identified, each resident can have only one caregiver on site at a time. 
    • In addition to following all safety measures in place at the Terraces, caregivers will need to have a COVID-19 test every 14 days and participate in an online IPAC training module, about which they will be sent more information directly.  
    • Caregivers should verbally attest that, in the last 14 days, they have not visited another home in an outbreak or a resident who is self-isolating or symptomatic.
    • The first time a caregiver enters the Terraces in their capacity as caregiver, and at least once every month thereafter, they should verbally attest that they have read/re-read the Visitor Policy.


    Please note that access to caregivers will not be affected by outbreaks.
    It is important to note that there are no changes to the process for scheduling general visits. Current provincial guidelines specify that a maximum of two general visitors may visit the resident at a time.
    Residents and substitute decision-makers are asked to carefully consider their selection of caregiver(s). Caregiver designation changes can be submitted in writing to TerracesCaregiver@baycrest.org. A resident and/or their substitute decision-maker may change a designation in response to a change in the:

    • Resident’s care needs that are reflected in the plan of care.
    • Availability of a designated caregiver, either temporary (e.g., illness) or permanent.

    We thank you for your assistance and understanding as we manage through these challenging times. If you have any questions or concerns, please call Alec Badley at 416-785-2500 ext. 3491, or Melissa Turzanski at 416-758-2500 ext. 3638.

Caregiver & Private Companion COVID-19 Testing at Baycrest

In line with provincial guidance, in order to have continued access to Baycrest, private companions and caregivers must obtain a negative COVID-19 test result every 7 days. Proof of this negative test result must be provided to screeners each time you enter the campus, starting November 30. 

The chart below clarifies the changes to our testing policy:

  Old policy (before November 30) New policy (effective November 30)
Testing frequency Every 14 days Every 7 days
Screening requirement Verbal attestation of a negative COVID test Proof (printout or screenshot) of a negative COVID test showing your name, test date and result
 
ALL CAREGIVERS AND PRIVATE COMPANIONS ARE ADVISED TO OBTAIN A COVID TEST THIS WEEK IN ORDER TO ENSURE ACCESS TO BAYCREST AS OF NOVEMBER 30
 


Please follow these steps:

  • Visit Baycrest’s Surveillance Testing Centre right away (see our testing schedule below), unless you have been tested since Monday, November 22.
  • Ensure that you are registered for MyChart to access your results; instructions are provided below.
  • Either print out your results or take a screenshot clearly showing your name, test result and date. Show this to the screeners when you enter Baycrest.
  • Verbally attest to the screeners that you have not subsequently tested positive.

Failure to comply with these steps will result in being denied access to the campus as of November 30.

Please note, caregivers and private companions are not eligible to obtain their first COVID-19 test at Baycrest. This is because they must first ensure they do not have COVID-19 before coming onto the campus.

Once a private companion or caregiver has provided proof of this, they may receive subsequent COVID-19 tests every 7 days at Baycrest in the COVID-19 Surveillance Testing Centre, subject to change based on resource availability and changes in Ministry directives.

Baycrest’s COVID Surveillance Testing Centre is located in the Marketplace in the Silverman Garden Court. Presently, COVID-19 testing is available at the following times:

Monday to Thursday:
10:30 a.m. - 12:30 p.m.
1:45 p.m. to 4:00 p.m.

Friday:
10:30 a.m. – 1:30 p.m.

Access Your Results Using MyChart

You must use MyChart to access your results, which will serve as your proof. You can either print your results or take a screenshot on your mobile device showing your name, test date and result. Your results will be up on MyChart within 5 days of your test. If you do not see your results after 5 days, please contact MyChart at 1-(833)-221-2202.

How to Enroll in MyChart
If you have not yet enrolled in MyChart, you may do so by completing the registration form located outside the Surveillance Testing Centre during clinic hours, or by delivering the registration form to Occupational Health and Safety, located on the second floor of the Hospital building, or by emailing a copy of the completed form to occupationalhealthandsafety@baycrest.org.
Please ensure that you fill out the form clearly to help prevent transcription errors and ensure a smooth enrollment process. If you have a hyphen or a space in your name, please enter your name without the hyphen or the space.

After you enroll, you will receive an email from MyChart within two business days containing instructions and a PIN, which you will need to complete the registration process online. You must do this within 10 days of your initial enrollment or the PIN will expire.

We are aware that some of you have encountered difficulty when registering for MyChart. We have worked closely with the MyChart support team to ensure quicker response times. If you have already attempted to register and continue to have issues, please contact MyChart at 1(833)-221-2202, and they will reply within 48 hours.

Outpatient Services

On March 15, Ontario hospitals received a directive from the Ministry of Health to limit elective surgeries and non-emergency activities. Due to this request, outpatient services were closed or delivered virtual care over the summer months. Baycrest is pleased to announce that clinics are gradually resuming in-person visits in cases where virtual care is not an option. This gradual restart of ambulatory services is aligned with provincial guidelines which also state that, wherever possible, on-site volumes should be minimized. For this reason, we are expanding our virtual technologies. This means that some of our healthcare clinicians continue to conduct clinical appointments using video and audio communication tools. Please visit this page for a list of clinics that are closed or are offering services virtually.

Closure of the Baycrest Hair Salon

In response to the rising number of COVID-19 infections in the community, the Ministry of Health and Long-Term Care recently implemented new restrictions for long-term care homes in Toronto. In keeping with these restrictions, Baycrest is suspending all hair salon services effective immediately until further notice.

Registration of Private Companions

Hospital Visitation Policy for Private Companions

In alignment with provincial and regional directives and guidelines, the following visitation policy is in place for private companions at Baycrest Hospital:

  • All hospital private companions must be registered (information on how to register is below).
  • Each patient is allowed a maximum of two visitors, inclusive of registered private companions and loved ones. Please click here for more details.
  • Each private companion can visit and provide support for one patient only.
  • There are requirements for all hospital private companions (refer to “Procedures” section below).


How to register:

Please note, all private companions must be registered through the new Hospital private companions registry. Please submit a maximum of two private companions’ names to HospitalCompanions@baycrest.org with the following information:

  • Patient Name, Unit, Room Number
  • Employer name, Telephone, Email and Address
  • Private companions selected (max 2), Telephone, Email and Address


Once approved, private companions will be sent the requirements in order to obtain their new Baycrest issued ID. This ID must be worn at all times on campus, if the private companion fails to bring their ID, they will be denied entry on campus. 

Procedure:

  • One visitor (designated or alternate) OR one private companion can be with a patient at a given time. This means that if there is a visitor, a private companion will need to leave the premises. The exception is if the patient qualifies for essential visitors at the end of life, there may be two visitors with the patient at the same time.
  • Private companions must provide proof that they have tested negative for COVID-19 in the last week, and verbally attest that they have not subsequently tested positive. Proof may be a printout or a screenshot on your mobile device showing your name, test date and result.
  • Private companions must participate in an online infection prevention and control (IPAC) training module, and follow all safety measures in place. Private companions will be sent more information about this directly.
  • During screening at the entrance, hospital private companions should verbally declare or attest that, in the last 14 days, they have not visited another hospital or residential care home in an outbreak or a patient or resident who is self-isolating or symptomatic.


We thank you for your assistance and understanding as we manage through these challenging times.

Private Companions for the Apotex, Jewish Home of The Aged

Following  guidance from the Ministry of Long-Term Care, on Wednesday, September 9, the Apotex, Jewish Home for the Aged began working with residents and substitute decision makers (SDM) to identify “caregivers.”

A caregiver is a type of visitor who is designated by the resident and/or their SDM to provide direct care to the resident. Caregivers can be family members, privately hired caregivers and paid companions. Each resident and/or their SDM will have the opportunity to identify a maximum of two caregivers. Please provide the following information as soon as possible to caregiver@baycrest.org. Please learn more about Caregivers in the Apotex here.

Private Companions for the Terraces

Private Companions must be registered with us to have access to our campus. Private Companions are to be routinely tested for COVID-19 and properly trained in infection prevention measures. If you employ one or more private companions, please register them as soon as possible at privatecompanions@baycrest.org. Subsquent information will be provided following the initital email. 

Re-Entry of Students on Campus

In March, Baycrest paused all academic placements to limit the number of individuals on campus in alignment will public health guidelines. After careful deliberation, effective Tuesday, September 8, 2020, we will resume a limited number of student placements on our campus.

This year, we will accept only 42 students for clinical placements. We have worked with Baycrest professional staff supervisors, clinical leaders, IPAC, occupational health & safety, security, as well as with our affiliated educational institutions to develop a plan to reintegrate students back to Baycrest as safely as possible.

Delivering items to residents and patients in Baycrest

Visitors may continue to bring clean, seasonal clothing for the resident or patient they are visiting. Visitors may also bring food for the person they visiting; however, visitors should not bring food for themselves due to the need to continuously mask during their visit.

 

COVID-19

COVID-19 Current Status

To date, the number of COVID-19 confirmed cases identified at Baycrest are posted here.

COVID-19 Testing Guidelines Update (September 25, 2020)

Click here to see the updated Q&A document provided by the Ministry of Health regarding the COVID-19 Provincial Testing Guidance.


Frequently Asked Questions (FAQ)

  • What is a coronavirus/novel coronavirus (COVID-19)?
    Coronaviruses are a large family of viruses that are known to cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). A novel coronavirus (COVID-19) is a new strain of coronavirus that has not been previously identified in humans. 
  • What are the symptoms of someone infected with a coronavirus?
    Common signs include respiratory symptoms, fever, cough, shortness of breath and breathing difficulties. Most cases are mild. In more severe cases, an infection can cause pneumonia, severe acute respiratory syndrome, kidney failure and, in rare cases, death.
  • Is there a vaccine available for this infection?
    At this time there isn’t a vaccine available for the COVID-19.
  • What is a pandemic? Are we in one?
    A pandemic is the worldwide spread of a new disease impacting populations over a large geographic area. It occurs when a new virus emerges and spreads around the world and people do not have immunity against it. The World Health Organization (WHO) and local health officials consider a number of factors before declaring a pandemic. On Wednesday, March 11, 2020, the WHO declared the COVID-19 situation a pandemic.
  • Are there reliable places I can get more information?
  • What’s the difference between seasonal coronaviruses and COVID-19?
    The seasonal coronavirus is NOT the same as the novel coronavirus, COVID-19.  Seasonal coronaviruses are common and are typically associated with mild illnesses (including the common cold), and can spread easily between people. Common symptoms include fever, cough, shortness-of-breath and breathing difficulties. There are strains of coronaviruses that have caused more severe illness in humans in the past, such as Severe Acute Respiratory Syndrome (SARS), Middle East Respiratory Syndrome (MERS) and now, the novel coronavirus (COVID-19). COVID-19 is a new strain that has not been previously identified in humans. The most common symptoms of COVID-19 are fever, tiredness and cough.
  • How is COVID-19 transmitted?
    COVID-19 cases and clusters demonstrate that Droplet/Contact transmission are the routes of transmission. The majority of cases are linked to person-to-person transmission through close direct contact with someone who is positive for COVID-19. There is no evidence that COVID-19 is transmitted through the airborne route.
  • What programs are in place to keep my loved one engaged and stimulated during this time?
    Due to COVID-19 restrictions, all large and small group recreational programs have been cancelled to maintain physical distancing. As a result, we have implemented new measures and programs to keep your loved one engaged and stimulated, including dedicated one-on-one time with therapeutic recreationists and other Baycrest staff. During these one-on-one visits, therapeutic recreationists gauge the needs and interests of residents and offer tailored programming, including traditional and virtual social activities, as well as digital entertainment (including religious and cultural offerings). E-visits can also be arranged between residents and their friends/families by emailing evisit@baycrest.org.
  • What is the visitor policy surrounding pets?
    Pets are not permitted at Baycrest, this applies to both indoor and outdoor visits. Support animals and guide dogs, however, are allowed. Please note, this is not a change in policy.

Helpful Resources

We have created a page with local, national and international and multilingual resources on COVID-19. Please click here to view it.