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COVID-19 Information

Baycrest is committed to communicating with you about COVID-19. The health and safety of residents, families, visitors, private companions, staff and volunteers is of paramount priority. This page contains the most up-to-date information from Baycrest.
 
To date, the number of COVID-19 confirmed cases identified at Baycrest are posted here.

 

Please provide your email address to receive updates on COVID-19:


Measures in Place

Expanded Visiting for Residents and Patients

COVID-19

 

Latest Update:

October 26: Current Status.


For previous updates, click here.


Page updated: October 26, 2020  


Measures in Place

Our Baycrest clients are a particularly vulnerable population. Older adults and people who have severe chronic medical conditions, like heart, lung, or kidney disease, are at higher risk. We are taking all necessary measures to keep them, and everyone at Baycrest, safe. All of our safety measures are in line with the Ministry of Health and Long-Term Care’s directives and guidelines.

If you have ANY of the following new or worsening symptoms or signs, it is imperative that you stay home:
  • Fever
  • Cough
  • Shortness of breath
  • Sore throat
  • Runny nose, sneezing or nasal congestion (in the absence of underlying reasons for symptoms such as seasonal allergies and post nasal drip)
  • Hoarse voice
  • Difficulty swallowing
  • New smell or taste disorder(s)
  • Nausea/vomiting, diarrhea, abdominal pain
  • Unexplained fatigue/malaise
  • Chills
  • Headache


Anyone on the Baycrest campus with these symptoms will be asked to leave immediately.

If you are worried that you may have been exposed to COVID-19 please call the Toronto Public Health hotline at 416-338-7600. Information is available in multiple languages.

Active Screening

  • Active Screening is in place at the Bathurst Street entrance (Door # 3), Apotex Entrance (Door # 7) and the south entrance of The Terraces. All other entrances are closed.
  • All individuals entering Baycrest and Terraces are screened. Everyone is asked:
    • To provide their name and contact phone number
    • Who they are visiting
    • If they are feeling ill or experiencing any influenza-like symptoms
    • If they have travelled outside of Canada in the last 14 days or had close contact with anyone who has travelled outside of Canada in the past 14 days.
    • If they have had close contact with someone who has a confirmed or probable case of COVID-19
    • If they have had close contact with someone with an acute respiratory illness who has travelled outside of Canada in the last 14 days.
  • In case of failed screening, the visitor will be asked to reschedule their visit after 14 days and, if they have symptoms, to contact their health provider. 

Universal Masking

All staff and visitors are required to wear a Baycrest-issued mask at all times when in common areas of Baycrest, except when eating and drinking, which should only take place in designated spaces. If a patient or resident is able to tolerate and cooperate with wearing a mask, they will be asked to do so in certain scenarios.


Universal Eye Protection

Eye protection must be worn when within 2 meters or 6 feet of any client or any person who is not wearing a mask. This applies to staff, students, volunteers, designated caregivers, private companions, visitors and essential visitors. Visitors will receive their personal eye protection on the respective floor for their visit.


Physical Distancing

Physical distancing protocols are in place in all public areas at Baycrest. Physical distancing refers to reducing the probability of contact between persons carrying an infection and others who are not infected.

  • Everyone at Baycrest must maintain appropriate physical distancing (2 metres) between themselves and others whenever possible. Visitors who are not providing essential care are required to follow this rule at all times.
  • Tables and chairs in our eating areas have been carefully spaced to ensure physical distancing and should not be moved.
  • When entering the elevator, please keep a physical distance of 2 metres (6 feet) between people. If this is not possible, please wait for the next elevator.

COVID-19 Surveillance Testing

As part of our strategy to prevent the spread of COVID-19, we proactively test staff, private companions and caregivers who are not experiencing any symptoms. This is what is known as Point Prevalence Surveillance Testing. For clarity, individuals who are tested as part of surveillance testing are not suspected of being COVID-19 positive, but are being tested because this is a proactive measure we can take to help keep everyone on our campus safe.


Safety Measures for Visitors

Older adult client populations in congregate care settings such as Baycrest are at especially significant risk for the harmful effects of the virus. This is why we must remain resolute and focused on avoiding any significant outbreaks on our campus. We ask that you please diligently follow all the protocols in place when coming to Baycrest.

All of our safety measures are in line with the Ministry of Health and Long-Term Care’s directives and guidelines.

  • Please watch the Visitor Information Video and review our Infection Prevention and Control (IPAC) brochure prior to your visit to ensure you are familiar with these important safety procedures.

    Watch the Visitors Information Video >

    In addition, it is important for our visitors to note the following:

    • Do not visit if you are unwell.
    • Patiently wait and answer all the screening questions to help us ensure we are not opening our doors to infection.
    • Sanitize your hands when you arrive and before putting on a mask.
    • Put on the mask at the entrance before walking through the hallways towards the care area, and wear it properly – covering your nose and mouth.
    • Keep the mask on throughout your visit.
    • Maintain appropriate physical distancing (2 metres) between you and everyone your encounter during the visit, including your loved one. 
    • If one of our diligent staff members prompts you to keep your mask on or to keep attentive to physical distancing requirements, we ask that you accept these reminders as well intentioned and in the spirit of keeping everyone safe.
    • Respect the mandated limitations on the number of family and friends visiting at any one time and the time limits that have been established for each visit as communicated to you in advance of the visit.


    All of these measures have been carefully thought through and represent the very best practices in our sector. We ask that you please join us inkeeping our campus safe, where COVID-19 cannot easily find its way through our doors. 

    If you have questions or comments, please email covidquestions@baycrest.org. You can expect a response back within 48 hours.


Expanded Visiting for Residents and Patients

Appeals

Baycrest has an appeal process in place for visitation. If an agreement is not reached between the client, family/friend and clinical/management team on issues related to visitation, the client and/or family/friend has the right to request an appeal.

Appeals will proceed in a timely manner; the decision and rationale will be communicated to the person requesting the appeal. Appeals will be received and reviewed during the weekdays, Monday through Thursday and may require up to 72 hours to review.

To request an appeal please use the following submission form. For further information and questions please contact the Client Relations & Experience Office at extensions 2919/6843/2685 or clientrelations@baycrest.org. Please note that all appeal decisions are subject to review by Baycrest and can be potentially reversed should the COVID-19 situation in the organization or the community change.

If you have questions or comments, please email covidquestions@baycrest.org. You can expect a response within 48 hours. In addition, our Client Relations and Experience Office are available to you from 8 a.m. to 4 p.m. from Monday to Friday at any of the following extensions: 6843 or 2919 or 2685.

Visiting for Baycrest Hospital Patients

Each patient in the hospital is able to have access to visitors as follows:

  • Essential Visitors- Patients who are very ill or dying are permitted two essential visitors in a 24-hour period. These essential visitors may now visit at the same time. 
  • General Visitors- All patients admitted to Baycrest hospital are permitted one designated visitor and one alternate visitor that can visit in the patient’s room. Please note that there is only ONE visitor permitted on each date during each visit window. (Restrictions on visitors will remain for patients who are in isolation, including those who are within 14 days of admission or readmission to hospital.) Please contact your unit’s social worker to register the designated and alternate visitors.
  • Patients on the Palliative Care Unit (6W) - Patients who do not meet criteria for essential visitors will have access to up to two visitors per day.
    • Patients may have their designated visitor and/or their alternate visitor visit in the same day.
    • Visitors may visit seven days a week during the following two blocks of time, from 11 a.m. to 2 p.m. and 5 p.m. to 8 p.m.
    • There are no in-and-out privileges within one block.
    • Patients on Palliative Care Unit 6W are also permitted visitors during the 14-day isolation period following admission.
    • Visitors will be required to wear and tolerate appropriate Personal Protective Equipment (PPE) as directed by staff.
    • Please note that patients on special droplet and contact precautions who are waiting for their COVID-19 test results cannot have visitors, unless they meet the criteria to have essential visitors.
  • If the designated and alternate individuals are unable to visit, an eVisit may be scheduled, based on resource availability. You may request an eVisit by calling 416-785-2500, ext. 2020 or by emailing eVisit@baycrest.org.


Visitor Schedule

In line with regional and provincial guidance, Baycrest is expanding the Hospital’s visitor policy. Effective Wednesday, September 16, each patient in the Hospital will have access to one visitor per day, seven days a week. There are no in-and-out privileges. All Hospital patients will have a designated visitor and an alternate visitor. However, this policy does not apply to 4 West and 6 West, and details of visits for patients on these units will be provided by the care team.

Please note that protocols for essential visitors have not changed. Protocols have also not changed for patients on the Palliative Care Unit 6W. These changes only impact patients on other units and those who do not qualify for essential visitors.

One visitor (designated or alternate) may visit during the windows of time listed below. This schedule has been put in place in order to reduce the number of people on campus and support our continued physical distancing efforts.

Unit

Mon

Tues

Wed

Thurs

Fri

Saturday

Sundays

3 East

5 p.m. to
8 p.m.

11 a.m. to
2 p.m.

5 p.m. to
8 p.m.

11 a.m. to
2 p.m.

5 p.m. to
8 p.m.

11 a.m. to
2 p.m.

5 p.m. to
8 p.m.

4 East

5 p.m. to
8 p.m.

11 a.m. to
2 p.m.

5 p.m. to
8 p.m.

11 a.m. to
2 p.m.

5 p.m. to
8 p.m.

11 a.m. to
2 p.m.

5 p.m. to
8 p.m.

4 West*

10 a.m. to
1130 a.m.

10 a.m. to
1130 a.m.

10 a.m. to
1130 a.m.

10 a.m. to
1130 a.m.

10 a.m. to
1130 a.m.

-

-

5 East

5 p.m. to
8 p.m.

11 a.m. to
2 p.m.

5 p.m. to
8 p.m.

11 a.m. to
2 p.m.

5 p.m. to
8 p.m.

11 a.m. to
2 p.m.

5 p.m. to
8 p.m.

5 West

5 p.m. to
8 p.m.

11 a.m. to
2 p.m.

5 p.m. to
8 p.m.

11 a.m. to
2 p.m.

5 p.m. to
8 p.m.

11 a.m. to
2 p.m.

5 p.m. to
8 p.m.

6 East

11 a.m. to
2 p.m.

5 p.m. to
8 p.m.

11 a.m. to
2 p.m.

5 p.m. to
8 p.m.

11 a.m. to
2 p.m.

5 p.m. to
8 p.m.

11 a.m. to
2 p.m.

6 West

Details of visits for patients available from your care team.

7 East

11 a.m. to
2 p.m.

5 p.m. to
8 p.m.

11 a.m. to
2 p.m.

5 p.m. to
8 p.m.

11 a.m. to
2 p.m.

5 p.m. to
8 p.m.

11 a.m. to
2 p.m.

7 West

11 a.m. to
2 p.m.

5 p.m. to
8 p.m.

11 a.m. to
2 p.m.

5 p.m. to
8 p.m.

11 a.m. to
2 p.m.

5 p.m. to
8 p.m.

11 a.m. to
2 p.m.

*4W Hospital Visits will be indoors beginning Thursday, September 24. All visits are scheduled by the care team.

Holidays will not impact the above schedule unless otherwise communicated.

  • Entrance and Screening for Baycrest Hospital Visits:

    • If you are an approved, designated visitor for a hospital patient or the alternate visitor, please enter the hospital for your scheduled visit using the Bathurst Street entrance (Entrance #3).
    • You must pass screening before you can visit your loved one.
    • At the entry, we will:
      • Check your temperature.
      • Ask whether you are feeling ill or experiencing any influenza-like symptoms, such as fever, cough, difficulty breathing, stuffy or runny nose, sore throat or other symptoms).
      • Ask if you have travelled outside of Canada in the last 14 days or had close contact with anyone who has travelled outside of Canada in the past 14 days.
      • Had contact with someone who has a confirmed or probable case of COVID-19.
    • Anyone who does not pass screening will not be permitted to proceed with the scheduled visit. Please view this helpful Visitor Information Video outlining what you can expect when visiting Baycrest.
    • At this time you will not be required to have a COVID-19 test prior to your visit. Please note that this may change in the future.


    Safety Requirements for Hospital Visitors:
    There are a number of important rules that have been put in place to protect you, the person you are visiting and the staff, as follows:

    • Wear the mask provided to you at the entrance at all times while in the building. The mask must cover your nose and mouth.
    • Excellent hand hygiene is critical – please wash your hands frequently.
    • Maintain a physical distance of 6 feet or 2 metres between yourself and others (including your loved one during your visit). 
    • Do not enter an elevator or any other space where you can’t maintain a 6 foot or 2 metre distance. Each elevator includes signage to indicate the maximum numbers permitted at a time.
    • You may only visit the person you are scheduled to see in their room.
    • Once you enter the building you must go directly to the patient care area for your in-room visit. At the end of your visit you will need to exit the building directly, and you will not be able to wait in any of the common areas, seating areas, etc., and you are not to make any purchases from the W.A Café.


    At this time, we are permitting visitors to bring with them clean, seasonal clothing for patients.
    Please note that as the COVID-19 situation continues to evolve, so will our visitor policy. This may include scaling back our current policy at any time, in the interest of keeping our patients, visitors and staff safe. We understand that visitor restrictions are difficult for our patients and their loved ones, and we are looking forward to welcoming back all visitors to our hospital once it’s safe to do so.

    Visitation will be a dynamic process depending on how the pandemic unfolds, and we will make changes to our policy accordingly to ensure the safety and wellbeing of everyone on our campus. If you have any questions or concerns, please contact covidquestions@baycrest.org. You can expect a response within 48 hours. In addition, our Client Relations and Experience Office are available to you from 8 a.m. to 4 p.m. from Monday to Friday at any of the following extensions: 6843 or 2919 or 2685.

    We appreciate your patience and understanding when arriving for your visit.

Visiting for Apotex Residents

Last week, we informed you that we were suspending indoor visits based on restrictions announced by the Premier and Members of Cabinet regarding visitation in long-term care homes. The Ministry of Health and Long-Term Care has now released an updated Visitor Policy clarifying these restrictions.

Effective Wednesday, October 7, no general visitors will be permitted to visit Apotex residents. Access will be restricted to essential visitors, designated caregivers and staff. As such, in addition to our indoor visits, we are also suspending our outdoor visit program.

Caregivers for Apotex Residents

Following  guidance from the Ministry of Long-Term Care, on Wednesday, September 9 the Apotex, Jewish Home for the Aged began working with residents and substitute decision makers (SDM) to identify “caregivers.”

A caregiver is a type of visitor who is designated by the resident and/or their SDM to provide direct care to the resident. Caregivers can be family members, privately hired caregivers and paid companions. Each resident and/or their SDM will have the opportunity to identify a maximum of two caregivers. Please provide the following information as soon as possible to caregiver@baycrest.org or call Anna Ballon at 416-785-2500, ext. 2388:

  • Your name
  • Are you an SDM or resident?
  • Resident’s floor and neighbourhood (if known)
  • If you are not the resident, name of the resident for whom you are designating a caregiver:
  • Name of the caregiver(s)
  • Contact information of the caregiver(s)
    • Phone number
    • Email address
    • Home address


To mitigate the risk of COVID-19, the following measures have been put in place to manage the number of people on the Baycrest campus at any given time:

  • One caregiver is permitted on site at a time. 
  • There should be a maximum of two visitors in a resident’s room concurrently, inclusive of caregivers and essential visitors.
  • Caregivers will need to have a COVID-19 test every 14 days, participate in an online infection prevention and control (IPAC) training module, and follow all safety measures in place.
  • During screening at the entrance, caregivers should verbally attest that, in the last 14 days, they have not visited another home in an outbreak or a resident who is self-isolating or symptomatic.
  • The first time a caregiver enters Baycrest, and at least once a month, they should verbally attest during screening at the entrance that they have read/re-read the Visitor Policy.


Please refer to the Frequently Asked Questions document for further details.

Residents and substitute decision-makers are asked to carefully consider their selection of caregiver(s). Caregiver designation changes can be submitted in writing to caregiver@baycrest.org. A resident and/or their substitute decision-maker may change a designation in response to a change in the:
  • Resident’s care needs that are reflected in the plan of care.
  • Availability of a designated caregiver, either temporary (e.g., illness) or permanent.


Changes will take three business days to process.

We thank you for your continued support throughout these challenging times. If you have any questions or concerns, please contact covidquestions@baycrest.org.

Updated Outdoor Time Policy

In line with our updated Visitor Policy, weather permitting, caregivers can accompany residents to the outdoor Apotex wandering garden – a secure, enclosed exterior space – which is open from 9 a.m. to 6 p.m. daily. Caregivers are no longer permitted to escort residents outside the building.

Essential Visitors

Residents who are very ill or dying are permitted two essential visitors in a 24-hour period. These essential visitors may visit at the same time and do not need to schedule their visits.

Please note that as the COVID-19 situation continues to evolve, so will our visitor policy. This may include scaling back our current policy at any time, in the interest of keeping our residents, visitors and staff safe. We understand that visitor restrictions are difficult for our residents and their loved ones, and we are looking forward to welcoming back all visitors to our campus once it’s safe to do so.

Scheduling eVisits
Friends and family members of residents in the Apotex Centre, Jewish Home for the Aged can now submit online requests to have an eVisit with their loved ones. This convenient tool enables individuals to schedule visits without having to call or email Baycrest’s booking office. When submitting requests for a visit, family members will receive immediate confirmation of their request via email. At this time, the self-booking tool is only available for residents of the Apotex Centre. When using the tool, please have the resident’s room number ready and ensure that the resident’s name is spelled correctly. Click here to access the self-booking tool.

Alternatively, eVisits can be scheduled by calling 416-785-2500, ext. 2020 or through email evisit@baycrest.org.

  • During your visit

    Entrance and Screening for Baycrest Apotex Visits:

    • For an Apotex resident indoor visit, please enter the campus for your scheduled visit using the Apotex Entrance #7.
    • You must pass screening before you can visit your loved one.
    • At the entry, we will:
      • Check your temperature.
      • Ask whether you are feeling ill or experiencing any influenza-like symptoms, such as fever, cough, difficulty breathing, stuffy or runny nose, sore throat or other symptoms.
      • Ask if you have travelled outside of Canada in the last 14 days or had close contact with anyone who has travelled outside of Canada in the past 14 days.
      • Contact with someone who has a confirmed or probable case of COVID-19.
    • Anyone who does not pass screening will not be permitted to proceed with the scheduled visit.


    Safety Requirements for Visitors:
    There are a number of important rules that have been put in place to protect yourself, the person you are visiting and the staff, as follows:

    • Wear the mask provided to you at the entrance at all times while in the building. The mask must cover your nose and mouth. Note: visitors who cannot tolerate a mask will not be allowed on campus.
    • Good hand hygiene is critical – please wash your hands frequently.
    • Maintain a physical distance of 6 feet or 2 metres between yourself and others (including your loved one during your visit). 
    • Do not enter an elevator or any other space where you can’t maintain a 6 foot or 2 metre distance.
    • You may only visit the person you are scheduled to see in their room.
    • Please go directly from the screening station to the resident’s room. Common areas, such as the W.A. Café and lounges should not be used.


    At this time, we are permitting visitors to bring with them clean, seasonal clothing for residents.

    Download IPAC Safety Brochure >

Outpatient Services

On March 15, Ontario Hospitals received a directive from the Ministry of Health to limit elective surgeries and non-emergency activities. Due to this request, all outpatient services are closed or delivered virtually until further notice. As circumstances with COVID-19 change, we will continue to update our available services. Please visit this page for a list of clinics that are closed or are offering services virtually.

Closure of the Baycrest Hair Salon

In response to the rising number of COVID-19 infections in the community, the Ministry of Health and Long-Term Care recently implemented new restrictions for long-term care homes in Toronto. In keeping with these restrictions, Baycrest is suspending all hair salon services effective immediately until further notice.

Registration of Private Companions

NEW - Hospital Visitation Policy for Private Companions

In alignment with provincial and regional directives and guidelines, Baycrest Hospital is implementing some changes to the visitation policy for private companions.

Starting October 28, 2020:

  • All hospital private companions must be registered (information on how to register is below).
  • NEW! Each patient will be allowed a maximum of two registered private companions.
  • Each private companion can visit and provide support for one patient only.
  • There will be requirements for all hospital private companions (refer to “Procedures” section below).


How to register:

Please note, all private companions must be registered through the new Hospital private companions registry by October 28. It is important to note that all previous registrations are no longer valid and the following information is required to complete the updated registration process. Please submit a maximum of two private companions’ names to HospitalCompanions@baycrest.org with the following information:

    • Patient Name, Unit, Room Number
    • Employer name, Telephone, Email and Address
    • Private companions selected (max 2), Telephone, Email and Address


Private companions for Hospital patients who are not registered by October 28, 2020 will no longer be granted access to Baycrest.

Once approved, private companions will be sent the requirements in order to obtain their new Baycrest issued ID. This ID must be worn at all times on campus, if the private companion fails to bring their ID, they will be denied entry on campus. 

Procedure:

  • One visitor (designated or alternate) OR one private companion can be with a patient at a given time. This means that if there is a visitor, a private companion will need to leave the premises. The exception is if the patient qualifies for essential visitors at the end of life, there may be two visitors with the patient at the same time.
  • Private companions must attest to having a negative COVID-19 test every 14 days, participate in an online infection prevention and control (IPAC) training module, and follow all safety measures in place. Private companions will be sent more information about this directly.
  • During screening at the entrance, hospital private companions should verbally declare or attest that, in the last 14 days, they have not visited another hospital or residential care home in an outbreak or a patient or resident who is self-isolating or symptomatic.


Each patient in the Hospital will continue to have access to one visitor per day, seven days a week. There are no in-and-out privileges. The current schedule of visits will remain unchanged and can be found at www.baycrest.org/covid-19

These changes are being made to ensure safety and reduce risk for our patients, visitors and staff. We thank you for your assistance and understanding as we manage through these challenging times.

Private Companions for the Apotex, Jewish Home of The Aged

Following  guidance from the Ministry of Long-Term Care, on Wednesday, September 9, the Apotex, Jewish Home for the Aged began working with residents and substitute decision makers (SDM) to identify “caregivers.”

A caregiver is a type of visitor who is designated by the resident and/or their SDM to provide direct care to the resident. Caregivers can be family members, privately hired caregivers and paid companions. Each resident and/or their SDM will have the opportunity to identify a maximum of two caregivers. Please provide the following information as soon as possible to caregiver@baycrest.org. Please learn more about Caregivers in the Apotex here.

Private Companions for the Terraces

Private Companions must be registered with us to have access to our campus. Private Companions are to be routinely tested for COVID-19 and properly trained in infection prevention measures. If you employ one or more private companions, please register them as soon as possible at privatecompanions@baycrest.org. Subsquent information will be provided following the initital email. 

Re-Entry of Students on Campus

In March, Baycrest paused all academic placements to limit the number of individuals on campus in alignment will public health guidelines. After careful deliberation, effective Tuesday, September 8, 2020, we will resume a limited number of student placements on our campus.

This year, we will accept only 42 students for clinical placements. We have worked with Baycrest professional staff supervisors, clinical leaders, IPAC, occupational health & safety, security, as well as with our affiliated educational institutions to develop a plan to reintegrate students back to Baycrest as safely as possible.

Delivering items to residents and patients in Baycrest

Visitors may continue to bring clean, seasonal clothing for the resident or patient they are visiting. Visitors may also bring food for the person they visiting; however, visitors should not bring food for themselves due to the need to continuously mask during their visit. Please be reminded that visitors should not be purchasing food at the WA Café. Please also note that at this time, the W.A. Café and it’s indoor dining area are for use by residents, patients staff and volunteers only and are not for use by visitors.

For a limited time, we are permitting visitors to bring with them clean, seasonal clothing for residents and patients. We recognize that some families may not be able to come for a visit but may wish to deliver seasonal clothing. Further information on this is forthcoming.
 

Scheduling for Apotex Visits

Self-Booking Tool for Apotex eVisits
Friends and family members of residents in the Apotex Centre, Jewish Home for the Aged can now submit online requests to have an eVisit with their loved ones. This convenient, new tool enables individuals to schedule visits without having to call or email Baycrest’s booking office. When submitting requests for a visit, family members will receive immediate confirmation of their request via email. At this time, the self-booking tool is only available for residents of the Apotex Centre. When using the tool, please have the resident’s room number ready and ensure that the resident’s name is spelled correctly. Click here to access the self-booking tool.

Alternatively, visits can be scheduled by calling 416-785-2500, ext. 2020 or through email evisit@baycrest.org.

Please note: Following the latest guidance from the Ministry of Long Term Care, effective Wednesday, October 7, access to the Apotex, Jewish Home for the Aged will be restricted to essential visitors, designated caregivers and Baycrest staff. We are putting a pause on all general visits (both indoor and outdoor) until further notice.

Our staff are working hard to accommodate as many appointments as possible while balancing the time required to address the care needs of our residents and maintain scheduled meal times.  At this time, we are not able to accommodate more than one visit per week.


COVID-19

COVID-19 Current Status

To date, the number of COVID-19 confirmed cases identified at Baycrest are posted here.

COVID-19 Testing Guidelines Update (September 25, 2020)

Click here to see the updated Q&A document provided by the Ministry of Health regarding the COVID-19 Provincial Testing Guidance.


Frequently Asked Questions (FAQ)

  • What is a coronavirus/novel coronavirus (COVID-19)?
    Coronaviruses are a large family of viruses that are known to cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). A novel coronavirus (COVID-19) is a new strain of coronavirus that has not been previously identified in humans. 
  • What are the symptoms of someone infected with a coronavirus?
    Common signs include respiratory symptoms, fever, cough, shortness of breath and breathing difficulties. Most cases are mild. In more severe cases, an infection can cause pneumonia, severe acute respiratory syndrome, kidney failure and, in rare cases, death.
  • Is there a vaccine available for this infection?
    At this time there isn’t a vaccine available for the COVID-19.
  • What is a pandemic? Are we in one?
    A pandemic is the worldwide spread of a new disease impacting populations over a large geographic area. It occurs when a new virus emerges and spreads around the world and people do not have immunity against it. The World Health Organization (WHO) and local health officials consider a number of factors before declaring a pandemic. On Wednesday, March 11, 2020, the WHO declared the COVID-19 situation a pandemic.
  • Are there reliable places I can get more information?
  • What’s the difference between seasonal coronaviruses and COVID-19?
    The seasonal coronavirus is NOT the same as the novel coronavirus, COVID-19.  Seasonal coronaviruses are common and are typically associated with mild illnesses (including the common cold), and can spread easily between people. Common symptoms include fever, cough, shortness-of-breath and breathing difficulties. There are strains of coronaviruses that have caused more severe illness in humans in the past, such as Severe Acute Respiratory Syndrome (SARS), Middle East Respiratory Syndrome (MERS) and now, the novel coronavirus (COVID-19). COVID-19 is a new strain that has not been previously identified in humans. The most common symptoms of COVID-19 are fever, tiredness and cough.
  • How is COVID-19 transmitted?
    COVID-19 cases and clusters demonstrate that Droplet/Contact transmission are the routes of transmission. The majority of cases are linked to person-to-person transmission through close direct contact with someone who is positive for COVID-19. There is no evidence that COVID-19 is transmitted through the airborne route.
  • What programs are in place to keep my loved one engaged and stimulated during this time?
    Due to COVID-19 restrictions, all large and small group recreational programs have been cancelled to maintain physical distancing. As a result, we have implemented new measures and programs to keep your loved one engaged and stimulated, including dedicated one-on-one time with therapeutic recreationists and other Baycrest staff. During these one-on-one visits, therapeutic recreationists gauge the needs and interests of residents and offer tailored programming, including traditional and virtual social activities, as well as digital entertainment (including religious and cultural offerings). E-visits can also be arranged between residents and their friends/families by emailing evisit@baycrest.org.
  • What is the visitor policy surrounding pets?
    Pets are not permitted at Baycrest, this applies to both indoor and outdoor visits. Support animals and guide dogs, however, are allowed. Please note, this is not a change in policy.

Helpful Resources

We have created a page with local, national and international and multilingual resources on COVID-19. Please click here to view it.