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COVID-19 Information

Baycrest is committed to communicating with you about COVID-19. The health and safety of residents, families, visitors, private companions, staff and volunteers is of paramount priority. This page contains the most up-to-date information from Baycrest.
 
To date, the number of COVID-19 confirmed cases identified at Baycrest are posted here.

Please provide your email address to receive updates on COVID-19:

 

Latest Update:

Previous Updates:

July 2020

June 2020

May 2020

April 2020


Page updated: July 24, 2020
 

Measures in Place

Our Baycrest clients are a particularly vulnerable population. Older adults and people who have severe chronic medical conditions, like heart, lung, or kidney disease, are at higher risk. We are taking all necessary measures to keep them, and everyone at Baycrest, safe.

Safety Measures for Visitors

 

The restrictions on visits with your loved ones have truly been difficult for everyone over the better part of the last four months. Our residents and patients have missed your visits, you have been concerned for their wellbeing, and Baycrest staff have worked tirelessly to provide care, comfort and reassurance while doing their very best to ensure everyone’s safety.

We are relieved to be able to bring families and friends back together on our campus, even as we continue to adapt to the ongoing evolution of the COVID-19 pandemic. But we must keep in mind that this comes with an increased risk of introducing and spreading COVID-19 on our campus.  Older adult client populations in congregate care settings such as Baycrest are at especially significant risk for the harmful effects of the virus. This is why we must remain resolute and focused on avoiding any significant outbreaks on our campus. 

We ask that you please diligently follow all the protocols in place when coming to Baycrest:

  • Do not visit if you are unwell.
  • Patiently wait and answer all the screening questions to help us ensure we are not opening our doors to infection.
  • Sanitize your hands when you arrive and before putting on a mask.
  • Put on the mask at the entrance before walking through the hallways towards the care area, and wear it properly – covering your nose and mouth.
  • Keep the mask on throughout your visit.
  • Maintain appropriate physical distancing (2 metres) between you and everyone your encounter during the visit, including your loved one. 
  • If one of our diligent staff members prompts you to keep your mask on or to keep attentive to physical distancing requirements, we ask that you accept these reminders as well intentioned and in the spirit of keeping everyone safe.
  • Respect the mandated limitations on the number of family and friends visiting at any one time and the time limits that have been established for each visit as communicated to you in advance of the visit.

All of these measures were very carefully thought through and represent the very best practices in our sector. We all long for a return to “normal,” but until then, we are asking you to join us in making our “new normal” a safe, healthy one, where COVID-19 cannot easily find its way through our doors. 

Client Masking


As part of the infection prevention and control measures at Baycrest, we are introducing client masking as an added layer to further reduce the risk of COVID-19 transmission. If a patient or resident is able to tolerate and cooperate with wearing a mask, they will be asked to do so in the scenarios outlined below: 
 
  • Clients with suspected and lab-confirmed COVID-19 when staff are providing care
  • Clients who are admitted or readmitted during their 14 day self-isolation period when staff are providing care
  • Hospital rehab patients while ambulating in hallways or receiving therapy in gyms, as tolerated
  • Clients going outside their home units
  • Clients going to external appointments in other healthcare facilities
  • Clients going to ambulatory care appointments on-site
  • Terraces residents while going outside their suites
 
Should you have any questions or concerns, please email covidquestions@baycrest.org or contact a member of your care team.

Active Screening
 

  • In an effort to prevent the spread of COVID-19 (Corona Virus) to our residents and employees, Baycrest conducts Active Screening for COVID-19.
  • We will be screening everyone both on entry to, and on exit from the Baycrest campus. On entry, we will check temperatures and continue to ask the same screening questions as we are currently. On exit, we will check temperatures and everyone will now be asked whether they have developed any symptoms, including cough, fever or shortness of breath during their shift or visit.
  • The Active Screening process is based on our established infection control plans to prevent respiratory illness outbreaks like COVID-19.
  • Active Screening takes place at the Bathurst Street entrance (Door # 3), Apotex Entrance (Door # 7) and the south entrance of The Terraces. All other entrances are closed. Visitors should expect some delay when getting into the building. Please plan travel accordingly. 
  • All individuals entering Baycrest and Terraces are screened. Everyone is asked:
    • To provide their name and contact phone number
    • Who they are visiting
    • If they are feeling ill or experiencing  any influenza-like symptoms – fever and onset of cough or difficulty breathing, stuffy or runny nose, sore throat or other.
    • If they travelled outside of Canada in the last 14 days
    • If they have had close contact with anyone who has travelled outside of Canada in the past 14 days
    • If they have had close contact with someone who has a confirmed or probable case of COVID-19
  • In case of failed screening, visitors will be asked to reschedule their visit after 14 days and if they have symptoms to contact their health provider. 


If you have ANY of the following new or worsening symptoms or signs, it is imperative that you stay home:

  • Fever
  • Cough
  • Shortness of breath
  • Sore throat
  • Runny nose, sneezing or nasal congestion (in the absence of underlying reasons for symptoms such as seasonal allergies and post nasal drip)
  • Hoarse voice
  • Difficulty swallowing
  • New smell or taste disorder(s)
  • Nausea/vomiting, diarrhea, abdominal pain
  • Unexplained fatigue/malaise
  • Chills
  • Headache


Anyone on the Baycrest campus with these symptoms will be asked to leave immediately.

If you are worried that you may have been exposed to COVID-19 please call the Toronto Public Health hotline at 416-338-7600. Information is available in multiple languages.

You can prevent the transmission of respiratory infections through the following practices:

  • Do not come to Baycrest if you are ill or experiencing flu-like symptoms (see above).
  • Wash your hands. Hand hygiene is one of the best ways to prevent transmission of infection.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Cover your mouth and nose when sneezing. Use a tissue when you cough or sneeze and throw the tissue out. Cough into your upper sleeve if you don’t have a tissue.


If you have questions or comments, please email covidquestions@baycrest.org. You can expect a response back within 48 hours.

Physical Distancing
 

  • Baycrest is applying physical distancing protocols in all public areas. Physical distancing refers to reducing the probability of contact between persons carrying an infection and others who are not infected. This includes modifying programs, adding spaces between tables in our eating areas, and cancelling large group gatherings and large group events, including concerts, volunteer orientation, synagogue services and recreation programs.
  • When entering the elevator, please keep a physical distance of 2 metres (6 feet) between people. If this is not possible, please wait for the next elevator. We will be posting signs by the elevators to remind you of this best practice.

 

Expanded Visiting for Residents and Patients

We are beginning indoor visits for the hospital and the Apotex. This is welcome news for all as we recognize how difficult this time of visitor restrictions has been for our clients and their loved.

Please click here for Frequently Asked Questions on our expanded visiting program.

Expanded Visiting for Baycrest Hospital Patients
 

Increased access to visiting has been introduced at Toronto Region hospitals as of Monday, July 20. Each patient in the hospital is able to have access to visitors as follows:

 

  • Essential Visitors- Patients who are very ill or dying are still permitted two essential visitors in a 24-hour period.  These essential visitors may now visit at the same time. 
  • Newly Expanded Visiting- Beginning Monday, July 20, all other patients currently admitted to Baycrest will be permitted one designated visitor at a time, one time a week in the patient’s room.  Starting the week of July 27, the designated visitor may visit twice per week.  (Restrictions on visitors will remain for patients who are in isolation, including those who are within 14 days of admission or readmission to hospital.)


Please note that the outdoor visits for hospital patients have been discontinued. 
                                             
Criteria for Newly Expanded Hospital Visits

The care team will work with the patient and family to identify one designated visitor and one alternate visitor. An alternate individual may be identified, should the designate be unable to continue as the visitor. In these instances, an eVisit may be scheduled, based on resource availability. You may request an eVisit by calling 416-785-2500, ext. 2020 or by emailing eVisit@baycrest.org.

Schedule for Hospital Visits

A schedule has been set up to allow you to choose your weekly visit time from two options for the unit where your loved one is located. This scheduling system has been put in place in order to reduce the number of people on campus and support our continued physical distancing efforts

 

Monday

Tuesday

Wednesday

Thursday

Friday

11:00 am - 2:00 pm

4th floor
Hospital

3rd floor
Hospital

7th floor
Hospital

5th floor
Hospital

6th floor
Hospital

5:00 pm - 8:00 pm

7th floor
Hospital

5th floor
Hospital

6th floor
Hospital

4th floor
Hospital

3rd floor
Hospital


During your Visit

Entrance and Screening for Baycrest Hospital Visits:

  • If you are an approved, designated visitor for a hospital patient, please enter the hospital for your scheduled visit using the Bathurst Street entrance (Entrance #3).
  • You must pass screening before you can visit your loved one. At the entry, we will check your temperature and ask whether you are feeling ill or experiencing any influenza-like symptoms, such as fever, cough, difficulty breathing, stuffy or runny nose, sore throat or other symptoms). We’ll also ask if you have travelled outside of Canada in the last 14 days or had close contact with anyone who has travelled outside of Canada in the past 14 days, or with someone who has a confirmed or probable case of COVID-19. Anyone who does not pass screening will not be permitted to proceed with the scheduled visit.
  • At this time you will not be required to have a COVID-19 test prior to your visit. Please note that this may change in the future.

                                                                             
Safety Requirements for Hospital Visitors:

There are a number of important rules that have been put in place to protect you, the person you are visiting and the staff, as follows:

  • Wear the mask provided to you at the entrance at all times while in the building. The mask must cover your nose and mouth. Note: visitors who cannot tolerate a mask will not be allowed on campus.
  • Excellent hand hygiene is critical – please wash your hands frequently.
  • Maintain a physical distance of 6 feet or 2 metres between yourself and others (including your loved one during your visit). 
  • Do not enter an elevator or any other space where you can’t maintain a 6 foot or 2 metre distance. Each elevator includes signage to indicate the maximum numbers permitted at a time.
  • You may only visit the person you are scheduled to see in their room.
  • Once you enter the building you must go directly to the patient care area for your in-room visit. At the end of your visit you will need to exit the building directly, and you will not be able to wait in any of the common areas or seating areas, or make purchases from the W.A Café, etc.


At this time, we are permitting visitors to bring with them clean, seasonal clothing for patients. We recognize that some families may not be able to come for a visit but may wish to deliver seasonal clothing. Further information on this is forthcoming.

Please note that as the COVID-19 situation continues to evolve, so will our visitor policy. This may include scaling back our current policy at any time, in the interest of keeping our patients, visitors and staff safe. We understand that visitor restrictions are difficult for our patients and their loved ones, and we are looking forward to welcoming back all visitors to our hospital once it’s safe to do so.

If you have questions or comments, please email covidquestions@baycrest.org. You can expect a response within 48 hours.

In addition, our Client Relations and Experience Office are available to you from 8 a.m. to 4 p.m. from Monday to Friday at any of the following extensions: 6843 or 2919 or 2685.

Expanded Visiting for Apotex Residents


Following the recent release of Ministry of Long-Term Care guidance about increasing visitor access into homes, as of Wednesday, July 22, residents in the Apotex, Jewish Home for the Aged are allowed up to two visitors a time for an indoor visit.

Please note visitors are required to verbally attest at the time of their indoor visit that they have tested negative for COVID-19 within the previous two weeks. A COVID-19 test is no longer required for an outdoor visit.  For both indoor and outdoor visits, a Baycrest-issued mask must be worn at all times while on campus. 
                                      
Schedule for Apotex Indoor Visits

To schedule a visit, please call 416-785-2500 ext. 2020 or email evisit@baycrest.org.  At this time, the schedule for indoor visits will mirror the schedule for outdoor visits, and at the time of booking, visitors will be able to choose if they prefer to visit indoors or outdoors.

The visitation schedule has been put in place in order to reduce the number of people on campus and support our continued physical distancing efforts. Outdoor visits are 30 minutes in length and indoor visits can be up to 90 minutes. Our staff is working hard to accommodate as many appointments as possible while balancing the time required to address the care needs of our residents, physical distancing between visit areas, as well as maintain scheduled meal times.  At this time, we are not able to accommodate more than one visit per week (up to two visitors at a time).   

During your visit

Entrance and Screening for Baycrest Apotex Visits:

  • For an Apotex resident indoor visit, please enter the campus for your scheduled visit using the Apotex Entrance #7.
  • You must pass screening before you can visit your loved one. At the entry, we will check your temperature and ask whether you are feeling ill or experiencing any influenza-like symptoms, such as fever, cough, difficulty breathing, stuffy or runny nose, sore throat or other symptoms. We’ll also ask if you have travelled outside of Canada in the last 14 days or had close contact with anyone who has travelled outside of Canada in the past 14 days, or with someone who has a confirmed or probable case of COVID-19. Anyone who does not pass screening will not be permitted to proceed with the scheduled visit.
  • At this time, outdoor visitors will not be required to have a COVID-19 test prior to the visit. Please note that this may change in the future.
  • For indoor visits, a verbal attestation of negative test within 14 days is required from the visitor(s) at the time of entry.


Safety Requirements for Visitors:

There are a number of important rules that have been put in place to protect yourself, the person you are visiting and the staff, as follows:

  • Wear the mask provided to you at the entrance at all times while in the building. The mask must cover your nose and mouth. Note: visitors who cannot tolerate a mask will not be allowed on campus.
  • Good hand hygiene is critical – please wash your hands frequently.
  • Maintain a physical distance of 6 feet or 2 metres between yourself and others (including your loved one during your visit). 
  • Do not enter an elevator or any other space where you can’t maintain a 6 foot or 2 metre distance.
  • You may only visit the person you are scheduled to see in their room.
  • Please go directly from the screening station to the resident’s room. Common areas, such as the W.A. Café and lounges should not be used.


At this time, we are permitting visitors to bring with them clean, seasonal clothing for residents. We recognize that some families may not be able to come for a visit but may wish to deliver seasonal clothing. Further information on this is forthcoming.

Download IPAC Safety Brochure >

Residents who are very ill or dying are still permitted two essential visitors in a 24-hour period. These essential visitors may now visit at the same time and do not need to schedule their visits.   

Please note that as the COVID-19 situation continues to evolve, so will our visitor policy. This may include scaling back our current policy at any time, in the interest of keeping our residents, visitors and staff safe. We understand that visitor restrictions are difficult for our residents and their loved ones, and we are looking forward to welcoming back all visitors to our campus once it’s safe to do so.

If you have questions or comments, please email covidquestions@baycrest.org. You can expect a response within 48 hours. In addition, our Client Relations and Experience Office are available to you from 8 a.m. to 4 p.m. from Monday to Friday at any of the following extensions: 6843 or 2919 or 2685.

 

Private Companions

As part of our larger physical distancing strategy to limit the number of people on our campus, Baycrest is actively reviewing which third party contractors are required to provide essential services. Currently, Baycrest has determined that private companions are classified as an essential third party contractor and will be permitted to provide services on the Baycrest campus.

At this time we are urging our families who employ private companions to consider restricting their services as much as possible to assist us with public health measures to limit the introduction or transmission of COVID-19 on our campus. Any private companion who has travelled outside of Canada in the last 14 days or shows any symptoms and signs of a respiratory illness or fever will be denied entry to Baycrest.

We will continue to update you on our measures as the COVID-19 situation progresses.

As the COVID-19 situation evolves provincially, the Baycrest team will continue to reevaluate which third party contracted services are permitted onsite, including private companions.  We understand how very difficult and stressful these types of physical distancing measures are on our clients and their families. Our team is actively developing alternative strategies to keep our families informed on the status of their loved ones, to ensure that all of our residents and patients receive the care supports they require, and that we are unrelenting in our focus on maintaining the quality of life of all who depend on us. This is an unprecedented situation and we welcome the collaborative participation of our clients and their families to manage through these challenges. The Ministry of Health will reevaluate these public health measures in the coming weeks and ensure consistency with the guidance provided by the Chief Medical Officer of Health.

We will continue to update you on our measures as the COVID-19 situation progresses.

Private Companion Registry

We continue to do everything possible to limit the introduction or transmission of COVID-19 on our campus, we have initiated a process to ensure that all private companions are tested for COVID-19 and properly trained in infection prevention measures. All private companions who support Baycrest patients and residents are now required to be tested for COVID-19. We expect all private companions to submit documentation showing the results of their COVID-19 test by midnight Friday, July 31, 2020 to the secure Baycrest email address privatecompanions@baycrest.org. If a private companion does not get tested, or they test COVID-19 positive, they will be denied entry to Baycrest.

If you employ a private companion, an attestation letter has been shared with you. We require you as an employer, to sign the letter by midnight Friday, July 31, 2020. If we do not receive a signed copy of the letter of attestation from employers by the deadline, their respective private companions will be denied entry to Baycrest.  All information collected will be kept confidential and will only be used to facilitate resident care and private companion training and testing.

Download letter of attestation >

Outpatient Services

On March 15, Ontario Hospitals received a directive from the Ministry of Health to limit elective surgeries and non-emergency activities. Due to this request, all outpatient services are closed or delivered virtually, effective March 17. As circumstances with COVID-19 change, we will continue to update our available services. Please visit this page for a list of clinics that are closed or are offering services virtually.

Restrictions on delivering items to residents and patients in Baycrest

Although the risk of infection from the surfaces of externally delivered parcels to our residents and patients is quite low, such transmission is still theoretically possible. As a result, we have put into place a ban on the receipt and distribution of private parcels to Apotex residents and hospital patients. This includes laundry, food and packages in person or by mail. Private companions, who are temporarily allowed entry on campus after successful screening, will not be allowed to bring private parcels into the facility, except for items that are restricted to their own personal use, as is the case with Baycrest staff members.
 

For a limited time, we are permitting visitors to bring with them clean, seasonal clothing for residents and patients. We recognize that some families may not be able to come for a visit but may wish to deliver seasonal clothing. Further information on this is forthcoming.
 
We understand that this is yet again, another preventative measure that adds to the stress and challenges associated with the pandemic for many of our clients and their families. However, for the foreseeable future, our primary focus must remain on doing everything possible to prevent more extensive COVID-19 spread among our clients and staff. Their safety is our singular most vital priority at this stage of the pandemic.
 
We will continue to update you on our measures as the COVID-19 situation progresses. You can email covidquestions@baycrest.org should you have any questions or concerns. Thank you.

 

Virtual Care, eVisits and Wellness Checks

As the province begins to reopen and visitor restrictions are gradually easing, we are beginning to offer an increasing number of in-person modes of socialization and delivering care. This includes outdoor visits and the reopening of some of our outpatient clinics.

Due to increasing capacity for these activities, we are adjusting our resources for virtual modes to enhance in-person care. In light of this, we are gradually decreasing our e-visits and wellness checks to allow shifting of resources to these traditional activities.

While we are returning to an in-person approach for our social activities, we will continue to use telemedicine to enhance coordination and access to quality clinical care. This is particularly important in maintaining the health and wellbeing of our clients where in-person access is not possible.

While we will begin shifting resources back to traditional modes, we have observed the value and benefits of these virtual modes and recognize how important these communication options are for our clients and families. We are committed to helping people connect, and over time, we will look for more sustainable, long-term ways to increase our ability to do both in-person and virtual activities.

If you have questions or concerns, please email covidquestions@baycrest.org. A response can be expected within 48 hours. In addition, the Client Relations and Experience Office (CREO) is available from 8 a.m. to 4 p.m. from Monday to Friday at any of the following extensions: 6843 or 2919 or 2685.


COVID-19 Current Status

To date, the number of COVID-19 confirmed cases identified at Baycrest are posted here.

Helpful Resources

We have created a page with local, national and international and multilingual resources on COVID-19. Please click here to view it.
 

 

Frequently Asked Questions (FAQ)

  • What is a coronavirus/novel coronavirus (COVID-19)?
    Coronaviruses are a large family of viruses that are known to cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). A novel coronavirus (COVID-19) is a new strain of coronavirus that has not been previously identified in humans. 
  • What are the symptoms of someone infected with a coronavirus?
    Common signs include respiratory symptoms, fever, cough, shortness of breath and breathing difficulties. Most cases are mild. In more severe cases, an infection can cause pneumonia, severe acute respiratory syndrome, kidney failure and, in rare cases, death.
  • Is there a vaccine available for this infection?
    At this time there isn’t a vaccine available for the COVID-19.
  • What is a pandemic? Are we in one?
    A pandemic is the worldwide spread of a new disease impacting populations over a large geographic area. It occurs when a new virus emerges and spreads around the world and people do not have immunity against it. The World Health Organization (WHO) and local health officials consider a number of factors before declaring a pandemic. On Wednesday, March 11, 2020, the WHO declared the COVID-19 situation a pandemic.
  • Are there reliable places I can get more information?
  • What’s the difference between seasonal coronaviruses and COVID-19?
    The seasonal coronavirus is NOT the same as the novel coronavirus, COVID-19.  Seasonal coronaviruses are common and are typically associated with mild illnesses (including the common cold), and can spread easily between people. Common symptoms include fever, cough, shortness-of-breath and breathing difficulties. There are strains of coronaviruses that have caused more severe illness in humans in the past, such as Severe Acute Respiratory Syndrome (SARS), Middle East Respiratory Syndrome (MERS) and now, the novel coronavirus (COVID-19). COVID-19 is a new strain that has not been previously identified in humans. The most common symptoms of COVID-19 are fever, tiredness and cough.
  • How is COVID-19 transmitted?
    COVID-19 cases and clusters demonstrate that Droplet/Contact transmission are the routes of transmission. The majority of cases are linked to person-to-person transmission through close direct contact with someone who is positive for COVID-19. There is no evidence that COVID-19 is transmitted through the airborne route.
  • What programs are in place to keep my loved one engaged and stimulated during this time?
    Due to COVID-19 restrictions, all large and small group recreational programs have been cancelled to maintain physical distancing. As a result, we have implemented new measures and programs to keep your loved one engaged and stimulated, including dedicated one-on-one time with therapeutic recreationists and other Baycrest staff. During these one-on-one visits, therapeutic recreationists gauge the needs and interests of residents and offer tailored programming, including traditional and virtual social activities, as well as digital entertainment (including religious and cultural offerings). E-visits can also be arranged between residents and their friends/families by emailing evisit@baycrest.org.
  • What is the visitor policy surrounding pets?
    Pets are not permitted at Baycrest, this applies to both indoor and outdoor visits. Support animals and guide dogs, however, are allowed. Please note, this is not a change in policy.