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COVID-19 Information

Baycrest is committed to communicating with you about COVID-19. The health and safety of residents, families, visitors, private companions, staff and volunteers is of paramount priority. This page contains the most up-to-date information from Baycrest.
 
To date, the number of COVID-19 confirmed cases identified at Baycrest are posted here.
 
To book your COVID-19 vaccination or for more information, please visit the Government of Ontario's vaccination site here or call 1-833-943-3900.

 

Please provide your email address to receive updates on COVID-19:


Measures in Place

Visitor Restrictions for Residents and Patients

COVID-19

 

Latest Update:

Updated: January 7, 2022

Mandatory COVID-19 Boosters for Registered Caregivers
Research indicates that the protection offered by the first two doses of the COVID-19 vaccine decreases over time, particularly against the highly transmissible Omicron variant. A third dose offers stronger protection against serious illness, hospitalization and death. For this reason, and in following the most recent directive mandating a third vaccine dose from Ontario’s Chief Medical Officer of Health and the Ministry of Long-Term Care, we are expanding our mandatory COVID-19 vaccination policy:
 

  • All registered caregivers who were eligible for a third dose on or before December 31, 2021, must receive their third dose by January 28, 2022, or they will no longer be permitted to enter the Apotex.
  • All registered caregivers who are eligible for a third dose on or after January 1, 2022, must receive their third dose by May 23, 2022, or they will no longer be permitted to enter the Apotex.
    • As a reminder, all registered caregivers must receive their second dose by February 21, 2022.

Updated: December 29, 2021

Changes to Apotex Visitor Access

On December 28, 2021, the Minister of Long-Term Care announced additional measures to prevent the spread of COVID-19 in long-term care homes and protect our most vulnerable population. In accordance with this new guidance, Baycrest is making the following changes to its visitor policy and leaves of absence policy.

Please note that these are temporary measures in response to the current high rate of transmission in our community. Baycrest continues to follow the Ministry of Long-Term Care’s guidance and directives, and will loosen measures as soon as it is safe to do so, in accordance with the Ministry.

(1) Effective Thursday, December 30, 2021 at 12:01 a.m., general visitors will no longer be permitted to enter the Apotex, Jewish Home for the Aged, including for outdoor visits.
 
Baycrest will only allow essential visitors and registered caregivers until further notice.

Essential visitors:

  • The Ministry defines “essential visitors” as those who are visiting a resident who is dying or very ill: 
    • Imminently dying: Any person in the last hours or days of life (less than 1 week).
    • Very ill: Residents who have been identified as imminently requiring transfer to acute hospital care. 

Registered caregivers:

  • Registered caregivers are designated by the resident and/or their substitute decision maker (SDM) to provide direct care to the resident. Caregivers can be family members, privately hired caregivers and paid companions. 
  • Following a prior Ministry directive, as of December 14, 2021, Baycrest is registering a maximum of two caregivers per resident.
    • Caregivers who are already registered will maintain their status.
    • If you have yet to register caregivers, you may now register a maximum of two caregivers. To register new caregivers, please contact your resident’s social worker.
    • All new caregivers must provide proof of full vaccination before entry to campus.

 

(2) Effective Thursday, December 30, 2021 at 12:01 a.m., Baycrest is suspending social day leaves of absence for residents.

All residents may continue to leave the home for essential, medical or compassionate absences.


Updated: December 21, 2021

Important Hospital Updates

In line with guidance from the Toronto Region Hospital Operations Table for COVID-19 and Long-Term Care Home Directives, we are implementing the following important changes at Baycrest Hospital as of December 24, 2021. 

(3) Mandatory COVID-19 Vaccination Policy for Hospital Visitors and Private Companions 

Baycrest is implementing a mandatory COVID-19 vaccination policy for all Hospital visitors and private companions. 
  • All Hospital visitors and private companions must have at least one dose of a Health Canada-approved COVID-19 vaccine by December 24, 2021, or they will not be permitted to enter Baycrest.
  • All Hospital visitors and private companions must be fully vaccinated by February 21, 2022, or they will not be allowed to enter Baycrest.

Exceptions:

  • For patients who are very ill or dying and are approved to have essential visitors, unvaccinated and partially vaccinated visitors may enter.
  • Visitors who are medically exempt from receiving the COVID-19 vaccine may enter upon providing proof of their exemption to the screening team. 

Please note that the individuals listed in the exceptions above, and partially vaccinated Hospital visitors and private companions will be required to go directly to their patient’s room after testing/screening and remain there for their entire time at Baycrest. This means they will not have access to any common areas at Baycrest.



(4) Hospital Visitor Policy Changes 
  • Effective December 24, 2021, each patient will designate two people (a designate and an alternate visitor) to visit.
  • Each patient will have access to one visitor per day, either the designate or alternate visitor, inclusive of private companions.
  • Care teams will work with patients and their families to help them register their designate and alternate visitors.
  • Exceptions:
    • Patients on Unit 6 West who do not qualify for essential visitors will continue to have access to two visitors per day, visiting one at a time.
    • For patients who are approved to have essential visitors, two people may visit at the same time and may switch out with two other visitors during the day.
  • Children aged one to five are no longer permitted entry to the Hospital until further notice. Infants under the age of one are permitted and do not count towards visitor numbers.


(5) Leaves of Absence
  • Effective December 24, 2021, personal absences to a public setting (for example, going to a restaurant or to the bank) and social overnight absences are suspended.
  • Requests for personal absences to a private setting (less than 5 hours duration for a small gathering, in keeping with Public Health guidelines) may be considered by the clinical team based on assessment of risk factors.
  • Absences for essential, medical or compassionate reasons are permitted.
  • Effective December 17, 2021, we are suspending social overnight absences for the time being.
  • Residents who are fully vaccinated may continue to leave for day absences.
  • All residents may continue to leave the home for essential, medical or compassionate absences.

Current Status Latest Update: January 24, 2022


Measures in Place

Mandatory COVID-19 vaccination at Baycrest

As Baycrest is home to some of the most vulnerable members of our community, it is imperative that we do everything we can to safeguard them and everyone on our campus as the pandemic continues to evolve and present a threat. Research consistently demonstrates that vaccination is the primary tool in our defense against COVID-19.
 
In line with guidance from the Ministry of Health and Ministry of Long-Term Care, and in lockstep with our healthcare system partners, a mandatory COVID-19 vaccination policy is in effect at Baycrest.
 
All staff, physicians, volunteers, learners and regular contractors are required to be fully vaccinated against COVID-19, with the exception of those who have an approved medical exemption or human rights accommodation. All new hires must provide proof of vaccination before starting at Baycrest.

Active Screening

  • Active screening is in place at the Bathurst Street entrance (Door # 3), Apotex Entrance (Door # 7) and the south entrance of The Terraces. All other entrances are closed.
  • All individuals entering Baycrest and the Terraces are screened. Everyone is asked:
    • To provide their name and contact phone number.
    • Who they are visiting.
    • If they are feeling ill or experiencing any influenza-like symptoms.
    • If they have travelled outside of Canada in the last 14 days or had close contact with anyone who has travelled outside of Canada in the past 14 days.
    • If they have tested positive on a rapid antigen test or a home-based self-testing kit in the last 10 days.
    • If someone in their household travelled outside of Canada in the last 14 days AND is required to be currently in quarantine, as per the federal quarantine requirements.
    • If someone in their household has been identified as a “close contact” of someone who currently has COVID-19 in the last 10 days AND advised by a doctor, healthcare provider or public health unit to self-isolate.
    • If they have received a COVID-19 app alert exposure notification on their phone in the last 14 days.
    • If anyone in their household is experiencing any new COVID-19 symptoms and/or waiting for a test result after experiencing symptoms.
  • In case of failed screening, the visitor will be asked to reschedule their visit after 14 days and, if they have symptoms, to contact their healthcare provider. 

If you have ANY of the following new or worsening symptoms or signs, it is imperative that you stay home:
    • Fever
    • Cough or barking cough
    • Shortness of breath
    • Sore throat
    • Runny or stuffy/congested nose
    • Sneezing or nasal congestion (in the absence of underlying reasons for symptoms such as seasonal allergies and post nasal drip)
    • Pink eye
    • Hoarse voice
    • Difficulty swallowing
    • Decreased or loss of smell or taste
    • Nausea/vomiting
    • Diarrhea
    • Abdominal pain
    • Muscle aches/ joint pain
    • Extreme tiredness
    • Chills
    • Headache
    • Falling down often

    Anyone on the Baycrest campus with these symptoms will be asked to leave immediately.

    If you are worried that you may have been exposed to COVID-19 please call the Toronto Public Health hotline at 416-338-7600. Information is available in multiple languages.

Universal Masking

All staff and visitors are required to wear a Baycrest-issued mask at all times when in common areas of Baycrest, except when eating and drinking, which should only take place in designated spaces. If a patient or resident is able to tolerate and cooperate with wearing a mask, they will be asked to do so in certain scenarios.


Universal Eye Protection

Eye protection is required when with the resident or patient you are visiting (whether or not they are wearing a mask), and when you are close to any unmasked individual. Caregivers and private companions must wear eye protection when within 2 metres or 6 feet of any person who is not wearing a mask. Personal eye protection is available at the nursing station on each floor.


Physical Distancing

  • Everyone at Baycrest must maintain appropriate physical distancing (2 metres) between themselves and others whenever possible. 
  • Tables and chairs in our eating areas have been carefully spaced to ensure physical distancing and should not be moved.

Residents and Patients

Appeals

Baycrest has an appeal process in place for visitation. If an agreement is not reached between the client, family/friend and clinical/management team on issues related to visitation, the client and/or family/friend has the right to request an appeal.

Appeals will proceed in a timely manner; the decision and rationale will be communicated to the person requesting the appeal. Appeals will be received and reviewed during the weekdays, Monday through Thursday and may require up to 72 hours to review.

To request an appeal please use the following submission form. For further information and questions please contact the Client Relations & Experience Office at extensions 2919/6843/2685 or clientrelations@baycrest.org. Please note that all appeal decisions are subject to review by Baycrest and can be potentially reversed should the COVID-19 situation in the organization or the community change.

Baycrest Hospital Visitation Policy

Mandatory COVID-19 Vaccination for Visitors and Private Companions
Baycrest is implementing a mandatory COVID-19 vaccination policy for all Hospital visitors and private companions.

  • All Hospital visitors and private companions must have at least one dose of a Health Canada-approved COVID-19 vaccine by December 24, 2021, or they will not be permitted to enter Baycrest.
  • All Hospital visitors and private companions must be fully vaccinated by February 21, 2022, or they will not be allowed to enter Baycrest.
  • Exceptions:
  • For patients who are very ill or dying and are approved to have essential visitors, unvaccinated and partially vaccinated visitors may enter.
  • Visitors who are medically exempt from receiving the COVID-19 vaccine may enter upon providing proof of their exemption to the screening team.
Please note that the individuals listed in the exceptions above, and partially vaccinated Hospital visitors and private companions will be required to go directly to their patient’s room after testing/screening and remain there for their entire time at Baycrest. This means they will not have access to any common areas at Baycrest.

Safety Requirements for All Hospital Visitors
Important safety requirements are in place for visits to protect the safety of our patients. Failure to follow our safety measures will result in the visit being discontinued.
  • Do not come to Baycrest if you are feeling unwell in any way.
  • All visitors must successfully complete screening upon arrival.
  • Hospital visitors who are not fully vaccinated need to complete COVID-19 testing every 72 hours on-site. Proof of a negative test must be presented each visit. Please scroll down to the next section for detail.
  • General visitors younger than 14 years of age must be accompanied by an adult and must follow all safety measures.
  • Children aged one to five are no longer permitted entry to Baycrest.
    • Children under one year of age do not count toward the maximum number of visitors and are not required to wear a mask.
  • Visitors must adhere to our infection prevention and control (IPAC) protocols, including masking, hand hygiene, eye protection and physical distancing (2 metres), regardless of immunization status.
    • Visitors must wear a Baycrest-issued mask at all times when on campus.
      • Visitors who cannot tolerate wearing a mask will not be allowed to participate in the visit.
      • Patients who cannot tolerate wearing a mask will still be allowed to participate in the visit.
    • Visitors must wear eye protection when visiting with patients, and also when close to any other unmasked individual.
  • Visitors are not permitted to eat or drink in the patient care areas. Visitors may eat and drink in designated areas, provided that they maintain a distance of at least 2 metres or 6 feet from others.
  • Pets are not permitted, but service animals are allowed. 
Prior to heading to Baycrest for their visit with their loved one, visitors (excluding 6W) are asked to ensure they are aware of their isolation status. Patients who are on isolation cannot have access to visitors.
All indoor visitors are permitted in-and-out privileges. This means that a visitor may leave the building and return to continue their visit later that day, provided that they are still within visiting hours.

COVID-19 Testing Requirement for Partially Vaccinated Hospital Visitors and Private Companions
As of Tuesday, December 7, 2021, Hospital visitors who are not fully vaccinated will need to complete COVID-19 testing every 72 hours on-site.
 
You are fully vaccinated if it has been at least 14 days since you received your second dose of the Pfizer, Moderna or AstraZeneca vaccine, or a single dose of the Johnson & Johnson vaccine.
 
Exception: For patients who are very ill or dying and are approved to have essential visitors, COVID-19 testing is not required for their visitors.
 
To be exempt from testing, you must show your proof of vaccination to the screening team at the start of every visit. Visit https://covid-19.ontario.ca/covid-19-vaccines-ontario to obtain your proof of vaccination. 
 
The Baycrest COVID-19 Testing Clinic is located on the main floor and is open from 8 a.m. to 10 p.m. daily. A member of the screening team can direct you to the clinic.

Visitors who require testing will need to schedule their visit during testing hours.

Testing will take approximately 15 to 20 minutes. Please take this into account when planning your visit to Baycrest.


Indoor Visits
Patients who are eligible for visitation are permitted a total of one visitor indoors per day.
  • Effective December 24, 2021, each patient will designate two people (a designate and an alternate visitor) to visit.
  • Each patient will have access to one visitor per day, either the designate or alternate visitor, inclusive of private companions.
  • Care teams will work with patients and their families to help them register their designate and alternate visitors.
    • Children aged one to five are no longer permitted entry to Baycrest.
Exceptions:
  • Patients on Unit 6 West who do not qualify for essential visitors will continue to have access to two visitors per day, visiting one at a time.
  • For patients who are approved to have essential visitors, two people may visit at the same time and may switch out with two other visitors during the day.
  • Regular visiting hours are from 8 a.m. to 9 p.m. However, visiting may also happen outside of these times.
    • If you intend to visit outside of regular visiting hours (before 8 a.m. or after 9 p.m.), please make sure you inform a member of your care team in advance so we are aware and know when to expect you on the unit.
  • Visitors planning to enter outside of regular visiting hours are asked to factor in the time it may take to complete this process before they can start their visit.
    • Visitors entering outside of regular visiting hours must wait at the entrance while a member of the screening team informs the unit of their arrival.
  • Indoor visits do not need to be scheduled ahead of time. As a patient can only have two visitors indoors per day, please coordinate visits with your loved one’s friends and family to ensure your access to the Hospital.


Registration of Private Companions for Hospital Patients

  • Hospital Visitation Policy for Private Companions
    In alignment with provincial and regional directives and guidelines, the following visitation policy is in place for private companions at Baycrest Hospital:

    • All hospital private companions must be registered (information on how to register is below).
    • Each private companion can visit and provide support for one patient only.
    • There are requirements for all hospital private companions (refer to “Procedures” section below).

    How to register:
    Please note, all private companions must be registered through the Hospital private companion registry. Please submit a maximum of two private companions’ names to your patient’s social worker with the following information:
    • Patient Name, Unit, Room Number
    • Employer name, Telephone, Email and Address
    • Private companions selected (max 2), Telephone, Email and Address
    Once approved, private companions will be sent the requirements in order to obtain their new Baycrest issued ID. This ID must be worn at all times on campus, if the private companion fails to bring their ID, they will be denied entry on campus. 

    Procedure:
    • One person can be with a patient at a given time. The exception is if the patient qualifies for essential visitors at the end of life, there may be two visitors with the patient at the same time.
    • Private companions must participate in an online infection prevention and control (IPAC) training module, and follow all safety measures in place. Private companions will be sent more information about this directly.
    • During screening at the entrance, hospital private companions should verbally declare or attest that, in the last 14 days, they have not visited another hospital or residential care home in an outbreak or a patient or resident who is self-isolating or symptomatic.

Leaves of Absence for Hospital Patients

  • Effective December 24, 2021, personal absences to a public setting (for example, going to a restaurant or to the bank) and social overnight absences are suspended.
  • Requests for personal absences to a private setting (less than 5 hours duration for a small gathering, in keeping with Public Health guidelines) may be considered by the clinical team based on assessment of risk factors.
  • Absences for essential, medical or compassionate reasons are permitted.

The patient, the patient’s power of attorney or the patient’s substitute decision maker can speak with a member of the care team for further information about a leave of absence request. All leaves must be approved by the patient’s care team.

Please note the following safety requirements in place:

    • If tolerated, the patient should wear a mask when leaving their room, when applicable according to public health guidelines and when unable to physically distance from others at Baycrest.
    • Screening will be completed upon the patient’s return to Baycrest.

Apotex Visitor Policy

On December 28, 2021, the Minister of Long-Term Care announced additional measures to prevent the spread of COVID-19 in long-term care homes and protect our most vulnerable population. In accordance with this new guidance, Baycrest is making the following changes to its visitor policy and leaves of absence policy.

Effective Thursday, December 30, 2021 at 12:01 a.m., general visitors will no longer be permitted to enter the Apotex, Jewish Home for the Aged, including for outdoor visits.
 
Baycrest will only allow essential visitors and registered caregivers until further notice.

Each resident will have access to a maximum of two caregivers indoors at a time.

Apotex Visitation Policy

Essential Visitors
Residents who are approved to have essential visitors have no daily maximum on visitors. Two people may visit at the same time and may switch out with two other visitors during the day.

Caregivers for Apotex Residents

A caregiver is a type of visitor who is designated by the resident and/or their SDM to provide direct care to the resident. Caregivers can be family members, privately hired caregivers or paid companions and must be at least 16 years old. 

Effective December 14, 2021, Baycrest is no longer registering more than two caregivers per resident. Caregivers who are already registered will maintain their status. If you have yet to register caregivers, you may now register a maximum of two caregivers.

To register a caregiver, please contact your social worker and provide them with the following information.

  • Your name
  • Are you an SDM or resident?
  • Resident’s floor and neighbourhood (if known)
  • If you are not the resident, name of the resident for whom you are designating a caregiver:
  • Name of the caregiver(s)
  • Contact information of the caregiver(s)
    • Phone number
    • Email address
    • Home address

Mandatory COVID-19 Vaccination for Caregivers

  • All new caregivers must be fully vaccinated and provide proof of their vaccination status in order to complete their registration.
  • All registered caregivers who were eligible for a third dose on or before December 31, 2021, must receive their third dose by January 28, 2022, or they will no longer be permitted to enter the Apotex.
  • All registered caregivers who are eligible for a third dose on or after January 1, 2022, must receive their third dose by May 23, 2022, or they will no longer be permitted to enter the Apotex.
    • As a reminder, all registered caregivers must receive their second dose by February 21, 2022.
    • Effective December 20, partially vaccinated caregivers will be required to go directly to their resident’s room and to remain there for the entire time at Baycrest. This means they will not have access to the dining rooms, the W.A. Café and other common areas at Baycrest.
  • Registered caregivers must provide their proof of vaccination status during screening at the start of every visit.

COVID-19 Testing for Caregivers

  • Effective December 17, 2021, all registered caregivers must complete COVID-19 testing on site at least every 72 hours. The Baycrest COVID-19 Testing Clinic is located in Loftus Hall, near the Apotex entrance, and is open from 5 a.m. to midnight daily. A member of the screening team can direct you.
  • Testing will take approximately 15 to 20 minutes. Please take this into account when planning your visit to Baycrest.
  • To mitigate the risk of COVID-19, the following measures have been put in place to manage the number of people on the Baycrest campus at any given time:
    • Caregivers must participate in an online infection prevention and control (IPAC) training module, and follow all safety measures in place.
    • During screening at the entrance, caregivers should verbally attest that, in the last 14 days, they have not visited another home in an outbreak or a resident who is self-isolating or symptomatic.
    • All caregivers are required to indicate which resident they are visiting when entering the building. You will also be asked to provide your own name and that of the client again when exiting.
    • The first time a caregiver enters Baycrest, and at least once a month, they should verbally attest during screening at the entrance that they have read/re-read the Visitor Policy.
    • A resident and/or their substitute decision-maker may change a designation in response to a change in the:
    • Resident’s care needs that are reflected in the plan of care.
    • Availability of a designated caregiver, either temporary (e.g., illness) or permanent.
    • A caregiver will be absent for greater than 14 days.
    • Changes will take five business days to process.

Update on Leaves of Absence for Apotex Residents

  • As of December 30, 2021, Baycrest is suspending social day and overnight absences for the time being.
  • All residents may continue to leave the home for essential, medical or compassionate absences.
 

eVisits for Apotex Residents

If an eVisit is required, we ask that the resident’s substitute decision-maker please fill in this form and send it to the resident’s social worker. The social work and therapeutic recreation teams, as well as management, will evaluate all forms and confirm appropriateness and eligibility. The resident’s social worker will let you know whether an eVisit can be arranged.

For residents with approved eVisits, family members and loved ones can book their eVisit by contacting evisit@baycrest.org or by calling 416-785-2500 ext. 2020 and leaving a voicemail with their request. Responses will be returned within two business days.

We will do our best to accommodate as many requests as possible while taking into account the resident’s care schedule, such as meal times and scheduled activities.

Paid Private Companions in the Terraces

Paid private companions must be registered with us to have access to our campus. Private companions are to be routinely tested for COVID-19 and properly trained in infection prevention measures. To register private companions, please contact your social worker. Subsequent information will be provided following the initial email.

Caregivers in the Terraces

As defined by the Ministry of Long-Term Care and the RHRA, a caregiver is a type of visitor who is designated by the resident and/or their SDM to provide direct care to the resident (e.g., supporting feeding, mobility, personal hygiene, cognitive stimulation, communication, meaningful connection, relational continuity and assistance in decision-making). Caregivers are not paid for their care. Each resident and/or their SDM has the opportunity to identify a maximum of two caregivers. This does not affect access to paid private companions. To register caregivers, please contact your social worker. Subsequent information will be provided following the initial email.

 

Outpatient Services

In alignment with Ministry of Health pandemic guidelines, which state that, wherever possible, on-site volumes should be minimized, we have expanded our virtual technologies to allow our healthcare clinicians to conduct clinical appointments using video and audio communication tools. However, in cases where virtual care is not an option, Baycrest clinics are providing in-person visits.
 
Please visit this page for a list of clinics that are closed or are offering services virtually.
 

 

Volunteering has resumed

We are pleased to share that we have started to welcome back a limited number of Baycrest volunteers after a lengthy pause due to the pandemic! Not all roles have resumed. We are also now accepting and processing new volunteer applications. For more information regarding volunteering, please visit our volunteer page here


COVID-19

COVID-19 Current Status

To date, the number of COVID-19 confirmed cases identified at Baycrest are posted here.

Frequently Asked Questions (FAQ)

Helpful Resources

We have created a page with local, national and international and multilingual resources on COVID-19. Please click here to view it.