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COVID-19 Information

Baycrest is committed to communicating with you about COVID-19. The health and safety of residents, families, visitors, private companions, staff and volunteers is of paramount priority. This page contains the most up-to-date information from Baycrest.
 
To date, the number of COVID-19 confirmed cases identified at Baycrest are posted here.
 
To book your COVID-19 vaccination or for more information, please visit the Government of Ontario's vaccination site here or call 1-833-943-3900.

 

Please provide your email address to receive updates on COVID-19:


Measures in Place

Visitor Restrictions for Residents and Patients

COVID-19


Latest Updates

 

Building-Wide Outbreak in the Apotex is Declared Over  
Please be advised that the COVID-19 building-wide outbreak in the Apotex, Jewish Home for the Aged is declared over and the building-wide control measures are discontinued. However, Apotex 3GS and 4EI continue to remain on outbreak and control measures will still apply:

  • General visitors are not permitted in 3GS and 4E until these outbreaks are declared over.
    • There will be signage identifying outbreak status before entering each unit.
  • Registered caregivers and essential visitors are still permitted in the units.
  • Residents who have any symptoms of COVID-19 will be placed on special precautions.
  • Short-term absences of less than 24 hours are only permitted for units with no COVID-19 activity.
  • Temporary absences are not permitted at this time.
  • Targeted testing of some residents is being performed.  


We are grateful to our staff and physicians for their efforts during this challenging time, and we would also like to thank all residents and families who are doing everything in their power to keep everyone safe from infection.


Measures in Place

Mandatory COVID-19 vaccination at Baycrest

As Baycrest is home to some of the most vulnerable members of our community, it is imperative that we do everything we can to safeguard them and everyone on our campus as the pandemic continues to evolve and present a threat. Research consistently demonstrates that vaccination is the primary tool in our defense against COVID-19.
 
In line with guidance from the Ministry of Health and Ministry of Long-Term Care, and in lockstep with our healthcare system partners, a mandatory COVID-19 vaccination policy is in effect at Baycrest.
 
All staff, physicians, volunteers, learners and regular contractors are required to be fully vaccinated against COVID-19, with the exception of those who have an approved medical exemption or human rights accommodation. All new hires must provide proof of vaccination before starting at Baycrest.

Active Screening

  • Active screening is in place at the Bathurst Street entrance (Door # 3), Apotex Entrance (Door # 7) and the south entrance of Baycrest Terraces. All other entrances are closed.
  • All individuals entering Baycrest and Baycrest Terraces are screened.
  • Visitors may use Baycrest’s self-screening app.
    • This app allows visitors to answer all screening questions on their mobile devices before entering Baycrest. All visitors must proceed to the screening desk to show the screener their completed self-screening app.
  • Visitors who are not able to complete self-screening via the app can be screened by the screeners.
  • Everyone is asked:
    • To provide their name and contact phone number.
    • Who they are visiting.
    • If they are feeling ill or experiencing any influenza-like symptoms.
    • If they have travelled outside of Canada in the last 14 days or had close contact with anyone who has travelled outside of Canada in the past 14 days.
    • If they have tested positive on a rapid antigen test or a home-based self-testing kit in the last 10 days.
    • If someone in their household travelled outside of Canada in the last 14 days AND is required to be currently in quarantine, as per the federal quarantine requirements.
    • If someone in their household has been identified as a “close contact” of someone who currently has COVID-19 in the last 10 days AND advised by a doctor, healthcare provider or public health unit to self-isolate.
    • If anyone in their household is experiencing any new COVID-19 symptoms and/or waiting for a test result after experiencing symptoms.
  • In case of failed screening, the visitor will be asked to reschedule their visit after 14 days and, if they have symptoms, to contact their healthcare provider.

Screening After Hours

  • External doors are locked overnight, from 10 p.m. to 6:30 a.m. Screeners are not present to support screening during this time.
  • Visitors coming in overnight need to use the intercom to have security let them in. They need to complete the self-screening application or a physical self-screening form and show this to security along with their proof of vaccination before they can proceed to the unit. 
    • If completing the self-screening paper form, visitors must place it in the designated screening form box at the entrance before proceeding to the unit.
    • A security guard will be available to support those who are unable to self-screen.
    • Visitors exiting overnight need security to let them out of the building. If a security guard is not near the exit, visitors may go to the communications desk for support.
    • We encourage visitors to come during regular hours. If you come outside of regular hours, you may experience some delays.


If you have ANY of the following new or worsening symptoms or signs, it is imperative that you stay home:

    • Fever or chills
    • Cough or barking cough (croup)
    • Shortness of breath
    • Sore throat
    • Runny or stuffy/congested nose
    • Decreased or loss of taste or smell
    • Nausea, vomiting or diarrhea
    • Fatigue
    • Headache
    • Muscle aches/joint pain

    Anyone on the Baycrest campus with these symptoms will be asked to leave immediately.

    If you are worried that you may have been exposed to COVID-19 please call the Toronto Public Health hotline at 416-338-7600. Information is available in multiple languages.

Universal Masking

All staff and visitors are required to wear a Baycrest-issued mask at all times when in common areas of Baycrest, except when eating and drinking, which should only take place in designated spaces. If a patient or resident is able to tolerate and cooperate with wearing a mask, they will be asked to do so in certain scenarios.


Eye Protection

All staff, physicians, students, volunteers, caregivers and visitors are now required to wear eye protection in the following cases:

  • When providing care to or within 2 metres of clients with suspected or confirmed COVID-19.
  • When providing direct care or within 2 metres of clients in an outbreak area.
  • Based on the point-of-care risk assessment, when within 2 metres of a client.

Physical Distancing

  • Everyone at Baycrest must maintain appropriate physical distancing (2 metres) between themselves and others whenever possible. 
  • Tables and chairs in our eating areas have been carefully spaced to ensure physical distancing and should not be moved.

Residents and Patients

Appeals

Baycrest has an appeal process in place for visitation. If an agreement is not reached between the client, family/friend and clinical/management team on issues related to visitation, the client and/or family/friend has the right to request an appeal.

Appeals will proceed in a timely manner; the decision and rationale will be communicated to the person requesting the appeal. Appeals will be received and reviewed during the weekdays, Monday through Thursday and may require up to 72 hours to review.

To request an appeal please use the following submission form. For further information and questions please contact the Client Relations & Experience Office at extension 2685 or clientrelations@baycrest.org. Please note that all appeal decisions are subject to review by Baycrest and can be potentially reversed should the COVID-19 situation in the organization or the community change.

Baycrest Hospital Visitation Policy

Change to Baycrest Hospital’s Visitor Policy
In line with regional recommendations, effective Wednesday, September 28, visitors will no longer be required to provide proof of COVID-19 vaccination to enter Baycrest Hospital. This applies to all general visitors, paid private companions and essential visitors.

Please note that there are no other changes to our visitor policy at this time.

Paid Private Companions 
Please note that Baycrest Hospital allows the same level of patient access for general visitors and paid private companions. Paid private companions are no longer required to formally register with Baycrest Hospital unless the patient, the patient’s power of attorney or their secondary decision maker requests for the paid private companion to have extended access with the patient. This request will need to be reviewed and approved by the care team.

Visitor Policy Details

  • Each patient has access to a maximum of two visitors per day, who can visit at the same time. Visitors are asked to coordinate visits with friends and family to ensure their access to the Hospital.
    • Paid private companions are considered visitors and count towards the above maximum.
  • Visitors of all ages are welcome.
  • Visitors under the age of 14 must be accompanied by an adult for the duration of the visit.
  • Visitors younger than two years of age do not count towards the total number of visitors. Please note, approval from the clinical manager is required prior to the visit.
  • For patients on Unit 6 West, visitors are permitted to visit two at a time, with no maximum number of visitors per day.

Visiting Hours
  • Regular visiting hours are from 8 a.m. to 9 p.m. However, visiting may also happen outside of these times.
  • If someone intends to visit outside of regular visiting hours (before 8 a.m. or after 9 p.m.), they must inform a member of the care team in advance so we are aware and know when to expect them on the unit. 
  • Visitors entering outside of regular visiting hours will be required to wait at the entrance while a security attendant informs the unit of their arrival. Please factor in the time this may take before the visit can start.
 
Safety Requirements for All Hospital Visitors
Important safety requirements are in place for visits to protect our patients. Failure to follow our safety measures will result in the visit being discontinued. 
  • Do not come to Baycrest if you are feeling unwell in any way.
  • All visitors must successfully complete screening upon arrival.
    • Visitors may use Baycrest’s self-screening app. This app allows visitors to answer all screening questions on their mobile device before entering Baycrest.
    • Visitors who are not able to complete self-screening can continue to be screened by the screeners.
  • Visitors must adhere to our infection prevention and control (IPAC) protocols, including masking, hand hygiene, eye protection and physical distancing (2 metres).
  • Visitors must wear a Baycrest-issued mask at all times when on campus.
    • Visitors who cannot tolerate wearing a mask will not be allowed to participate in the visit.
    • Patients who cannot tolerate wearing a mask will still be allowed to participate in the visit.
  • Eye protection is recommended to visitors to be worn when visiting with patients, and also when close to any other unmasked individual. Personal eye protection is available at the nursing station on each floor.
  • Visitors are not permitted to eat or drink in the patient care areas. Visitors may eat and drink in designated areas, provided that they maintain a distance of at least 2 metres or 6 feet from others.
  • Pets are not permitted, but service animals are allowed. 
 
Leaves of Absence for Hospital Patients
  • Requests for personal absences to a private setting will be reviewed on a case by case basis.
  • Absences for essential, medical or compassionate reasons are permitted.
  • The patient, the patient’s power of attorney or the patient’s substitute decision maker can speak with a member of the care team for further information about a leave of absence request. All leaves must be approved by the patient’s care team.

Leaves of Absence for Hospital Patients

  • Requests for personal absences to a private setting on a case by case basis.
  • Absences for essential, medical or compassionate reasons are permitted.

The patient, the patient’s power of attorney or the patient’s substitute decision maker can speak with a member of the care team for further information about a leave of absence request. All leaves must be approved by the patient’s care team.

Please note the following safety requirements in place:

    • If tolerated, the patient should wear a mask when leaving their room, when applicable according to public health guidelines and when unable to physically distance from others at Baycrest.
    • Screening will be completed upon the patient’s return to Baycrest.

Apotex Visitor Policy

Effective October 14, in line with guidance from the Ministry of Long-Term Care, there is no longer a limit on the number of visitors and caregivers who may visit a resident at a time. Please note that physical distancing (6 feet/2 metres) is still required throughout the Apotex and the rest of the Baycrest campus to avoid crowding.

With increased numbers of visitors and caregivers present, please note that staff may ask individuals to step outside residents’ rooms when they enter to perform certain care duties.

All individuals are strongly encouraged to avoid situations where COVID-19 can spread more easily, such as crowded places with many people nearby (for example, busy times in the W.A. Café), close-contact settings and confined and enclosed spaces with poor ventilation.

COVID-19 Vaccination
Visitors who are five years of age and older must be able to provide proof that they have received at least two doses of a COVID-19 vaccine or will not be permitted to enter, unless they have a valid medical exemption identified in their Enhanced Vaccination Certificate.
 
COVID-19 Testing 
All visitors must provide proof of a negative rapid antigen test obtained the day of the visit or the day prior. The test must be completed at Baycrest. Tests completed outside of Baycrest will not be accepted. A Baycrest screener can direct visitors to the nearest on-site testing centre.
 

What safety measures are in place?

    • All visitors aged five years and older must provide proof that they have received at least two doses of a COVID-19 vaccine, unless they have a valid medical exemption identified in their Enhanced Vaccination Certificate.
    • All visitors must practice proper hand hygiene and wear a Baycrest-issued mask at all times when on the Baycrest campus. Visitors may only remove their mask when in their resident’s room. However, visitors are required to put their mask on if a staff member enters the room.
    • It is recommended that visitors wear eye protection at all times while with the resident they are visiting.
    • Face shields are available at the nurse’s station in the resident’s neighbourhood.
    • Visitors are not permitted to eat or drink during the visit.
    • Pets are not permitted indoors, but support animals with proper documentation and guide dogs are allowed.
    • Do not come to Baycrest if you are feeling unwell in any way.
In what circumstances are visits not allowed?
    • Residents from units or floors that are on outbreak will not be permitted to participate in visits.
    • In the event that the Apotex enters into a facility-wide outbreak, all non-essential visitations will be cancelled.
    • Residents on Special Droplet and Contact precautions and residents on Regular Droplet and Contact precautions will not be permitted to participate in visits.

Apotex Visitation Policy

Essential Visitors
Residents who are approved to have essential visitors have no daily maximum on visitors. Two people may visit at the same time and may switch out with two other visitors during the day.

 

Caregivers for Apotex Residents

A caregiver is a type of visitor who is designated by the resident and/or their SDM to provide direct care to the resident. Caregivers can be family members, privately hired caregivers or paid companions and must be at least 16 years old. 

At this time, Baycrest is registering a maximum of four caregivers per resident. Caregivers who are already registered maintain their status. If you have yet to register caregivers, you may now register a maximum of four caregivers.

To register a caregiver, please contact your social worker and provide them with the following information.

  • Your name
  • Are you an SDM or resident?
  • Resident’s floor and neighbourhood (if known)
  • If you are not the resident, name of the resident for whom you are designating a caregiver:
  • Name of the caregiver(s)
  • Contact information of the caregiver(s)
    • Phone number
    • Email address
    • Home address

Additional Caregiver information
    • Caregivers must participate in an online infection prevention and control (IPAC) training module, and follow all safety measures in place.
    • During screening at the entrance, caregivers should verbally attest that, in the last 14 days, they have not visited another home in an outbreak or a resident who is self-isolating or symptomatic.
    • All caregivers are required to indicate which resident they are visiting when entering the building. You will also be asked to provide your own name and that of the client again when exiting.
    • The first time a caregiver enters Baycrest, and at least once a month, they should verbally attest during screening at the entrance that they have read/re-read the Visitor Policy.
    • A resident and/or their substitute decision-maker may change a designation in response to a change in the:
      • Resident’s care needs that are reflected in the plan of care.
      • Availability of a designated caregiver, either temporary (e.g., illness) or permanent.
      • A caregiver will be absent for greater than 14 days.
      • Changes will take five business days to process.

Mandatory COVID-19 Vaccination for Caregivers

  • All new caregivers must be fully vaccinated and provide proof of their vaccination status in order to complete their registration.
  • All Apotex registered caregivers must provide proof of having at least two doses of a COVID-19 vaccine during screening at the start of every visit, unless they have a valid medical exemption.

COVID-19 Testing for Caregivers

  • All registered caregivers, regardless of booster status, must complete COVID-19 testing on site at least every 72 hours. Please ensure you receive a testing completion card from the clinic staff to present at screening if you plan on visiting again within 72 hours.
  • The test must be completed at Baycrest. Tests completed outside of Baycrest will not be accepted. 
  • The Baycrest COVID-19 Testing Clinic in Loftus Hall is open from 6 a.m. to 10 p.m. daily. A member of the screening team can direct you.
  • Testing will take approximately 15 to 20 minutes. Please take this into account when planning your visit to Baycrest.

Update on Leaves of Absence for Apotex Residents

Effective March 14, 2022:
  • All residents will be permitted to leave for social day and overnight absences, regardless of vaccination status.
  • All residents may continue to leave the home for essential, medical or compassionate absences.
  • All residents are required to sign out of their unit when they leave and to sign back in upon their return. Testing and isolation measures will be followed, as per Ministry guidelines.
 

eVisits for Apotex Residents

Please note that as of September 1, the booking office is no longer accepting new requests for eVisits. As Baycrest continues to gradually reopen, we are adjusting our resources to accommodate more in-person programs for our residents. With this, we will be suspending our e-Visit service effective September 14, 2022. Any eVisits that have been previously arranged to take place before September 14, will be fulfilled by our team.
 
Starting September 1, should an urgent need arise for an e-Visit, please contact a member of your care team. We appreciate your understanding and encourage you to visit our website for the latest updates on our visitor policy.

Paid Private Companions in Baycrest Terraces

Paid private companions must be registered with us to have access to our campus. Private companions are to be routinely tested for COVID-19, fully COVID-19 vaccinated and properly trained in infection prevention measures. To register private companions, please contact your social worker. Subsequent information will be provided following the initial email.

Caregivers in the Terraces

As defined by the Ministry of Long-Term Care and the RHRA, a caregiver is a type of visitor who is designated by the resident and/or their SDM to provide direct care to the resident (e.g., supporting feeding, mobility, personal hygiene, cognitive stimulation, communication, meaningful connection, relational continuity and assistance in decision-making). Caregivers are not paid for their care. Each resident and/or their SDM has the opportunity to identify a maximum of two caregivers. This does not affect access to paid private companions. To register caregivers, please contact your social worker. Subsequent information will be provided following the initial email.

 

Outpatient Services

In alignment with Ministry of Health pandemic guidelines, which state that, wherever possible, on-site volumes should be minimized, we have expanded our virtual technologies to allow our healthcare clinicians to conduct clinical appointments using video and audio communication tools. However, in cases where virtual care is not an option, Baycrest clinics are providing in-person visits.
 
Please visit this page for a list of clinics that are closed or are offering services virtually.
 

Volunteering has resumed

We are pleased to share that we have started to welcome back a limited number of Baycrest volunteers after a lengthy pause due to the pandemic! Not all roles have resumed. We are also now accepting and processing new volunteer applications. For more information regarding volunteering, please visit our volunteer page here


COVID-19

COVID-19 Current Status

To date, the number of COVID-19 confirmed cases identified at Baycrest are posted here.

Helpful Resources

We have created a page with local, national and international and multilingual resources on COVID-19. Please click here to view it.